Big Value & Construction Corp

DO NOT USE THEM. We contracted with this company 10 years ago for a new roof. We heard about them from a guy who helped us refinance our mortgage. We had a 25 year contract for the new roof and was satisfied with the work. Recently we detected a leak from one of our ceilings. We went up to the attic and discovered that the shingles had come off (perhaps during hurricane sandy 2 years ago) the roof and exposed the wooden beams which had begun to rot away. Unfortunately this had been going on for a long time and we didn't realize it until we got the leak. We now have holes in the roof and leaks and damage on two floors. We tried calling Big Value and no one answered the phone. We tried for a couple of days at different times of day. We couldn't understand how a business didn't answer their phone or have a recorded message. We finally got through to a cell phone number of the owner. He came over and looked at the roof from the ground (you could see lifted shingles). He said it was not the roof but the overhang at the edge of the roof. We took him upstairs to the attic where you could clearly see the sky through the roof. He still maintained that nothing was wrong with the roof. He said the roof needed some flashing. That wasn't true because we needed shingle replacement. Flashing is something used around protrusions on a roof. He refused to fix the problem and honor his 25 year guarantee. The company cannot be reached by phone, they do not honor their contracts and are referred word of mouth. DO NOT USE THEM. I've made a complaint to the better business bureau and will be suing them in small claims court.