Long Island Brewery Tours

Awful experience! Our bus arrived on time and that was the highlight of the trip. First the AC was not working and then 40 mins into our trip we noticed some smoke filtering into our bus. We warned the driver of the situation and he pulled over to open up the emergency exits on the ceiling to "let the air out". we continued driving and noticed the smoke started getting worse and now we had a burning smell as well. AT this point a driver pulled up next to us and told us that we were on fire and that there were flames coming out of the back of the bus! After my cousin who is a firefighter put out the fire, the driver and the company told us it was safe to get back on despite the police saying it wasn't. They said the only thing they could do was send another bus and it would take 2 HOURS!!!!!!!! We had to wait on the side of the LIE service road in the heat until they came back with another bus, again with no AC. They did not offer to send cabs or cars from another company, nor did they offer any sort of monetary reimbursement for the lost two hours of our trip. Not only that, but we paid for tastings at four wineries and only made it to two. After fighting with the dispatcher for HOURS they only gave us $25 a person back.



While I understand there are situations beyond their control, the customer service they provided in response to this breakdown was not sufficient. We were willing to work with them to find alternate means of transportation but they would not budge. I could not believe they wanted 24 girls, one being pregnant, to get back on a charred bus, even after the police said it was not a good idea, just to save a few bucks. Not only did they not come through with the service they said they were going to provide, but they were willing to put our lives in danger. DO NOT USE!!!!!!!!!!!!!!!