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Shell Oil
Shell Service Station
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01/27/2016
Wow! Worst gas station experience EVER. I came in this morning at 6:30AM and paid for about $3 worth of gas in quarters. (Had to take my dog into the emergency vet and only had the change. Well the person behind the counter complained that the quarters were sticky (soda spill.) I asked him for a paper towel so I could wipe them doan before giving them to him. He said "wiping them down wont do anything." He continued to complain about the quarters and say that I had "no common curtesy." Sorry, I wasn't worried about common curtesy at 6am in the middle of an emergency. He continued to argue with me, told me to take my money elsewhere, and that I needed to "drop my attitude, lady." All of this over 4 or 5 sticky quarters that were spilled on. I've never experienced such terrible customer service in my life. I am a regular customer here because I live right down the road. As long as this employee (Jordan) works there I will not be back. Jordan is also in work release in Lake county. great way to treat a regular!!
Details
Phone: (847) 587-0723
Address: 54 E Grand Ave, Fox Lake, IL 60020
Website: http://www.shell.com
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