More Info
- General Info
- With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our North Richland Hills store today.
- Payment method
- apple pay, samsung pay, amex, cash, debit, diners club, discover, master card, visa, all major credit cards
- Location
- Rufe Snow VLG
- Other Link
https://www.cricketwireless.com/stores/ll/US/TX/North-Richland-Hills/6248-Rufe-Snow-Dr
- Categories
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Reviews
01/21/2017
My husband bought me a phone from the Cricket Wireless Store at 6248 Rufe Snow, NRH, Tx on Christmas eve. The speaker immediately did not work when making calls out. As it was a busy week, we had to wait for the weekend to return the phone. When we took the phone back to the retailer to get a replacement new phone the store manager, Lydia, would not do it. She said we were TWO HOURS past the 7 day return policy. We had purchased it on Saturday at 2:00 and because we did not return it by 2:00 on the last day of the return, they would not honor it. It was 4:00. We asked to speak with the owner and she refused to give his name. We spent three hours in the store. She said that if she gave me a new one, the store and she herself personally, would be out the money. She looked confused when I said I was out the money because she sold us a broken phone. She said, "we didn't know it was broken when we sold it to you", and I responded, " I didn't come to the store to buy a broken phone either." To this day, they will not honor the return policy or offer a store owner name to address the problem. Cricket is also unresponsive...and I still have a broken phone. I guess it's more important for them to keep the 350.00 they make off of a new phone than to offer good customer service.
Details
Phone: (817) 770-4822
Address: 6248 Rufe Snow Dr Ste 406, Fort Worth, TX 76148
Website: https://www.cricketwireless.com/stores/ll/US/TX/North-Richland-Hills/6248-Rufe-Snow-Dr
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