Churchill John A MD

I have had the worst experience with this office as far as not only getting an appt scheduled for my daughter but aslo where they scheduled her appt. I had called this office for 2 months, leaving messages on their new patient/referral line to make an appt for my daughter for mild scoliosis. the automated line stated to leave name, child's name and dob and a phone number to be reached and will get a return call. if after 4:30pm calls will be returned back the following day. Well, needless to say I never got a call back. I made several more calls and left messages for about a 6 weeks and then called my daughter's pediatrician and complained to her that I had been calling and no return call. Low and behold, that very same morning about 2 hours after I contacted the pediatrician, I finally got a call to schedule an appt for my daughter. During this call i was transferred back and forth between referrals and scheduling and then made an appt. I was given an appt for their Naples office(which is 5 mins from my house) and while on phone i asked for the address of their office. I was told to go on their website for the address and print out the registration forms and have ready for appt. Well, the day for her appt came up and went tonaples office to find out that the door was locked and nobody was at that location. I called the office to find out that the appt was made for the Ft Myers location, obviously their scheduling error, and was told that they are only at Naples office on Mon, Wed, and Fri. Well, I told the lady, "today is Friday!!!" she then stated that the Dr. that normally is there on Fridays is not htere today. Well, i was not aware of that. and she couldn't been seen that day because they were all booked up in the Ft Myers location. Now, I have been in the medical field for 15 years and if there was a scheduling error, my Dr. would want me fixing that issue and getting that patient in. Also, if i would have treated any of our patients like this, I certainly would not be having a job. This is by far the most disrespectful thing that the clerical staff has done. Complaints always gets back to the Dr's and supervisor's and you bet I'm gonna make sure this is heard. And at that, how many other people has this been done to. Especially to new patients!! My supervisors would not stand for this kind of behavior at all. I finally was able to get my daughter's appt but in doing so the sceduler passed the comment "she is being seen for mild scoliosis, it's not that severe" . Are you kidding me? Who are you to say that? You don't know what it is to have your daughter complain for numerous months that her back hurts, cries if you touch her at a certain spot on her back, and find her sleeping on the floor because her back hurts so much. If you don't have a medical degree or any clinical experience, then you should just keep your mouth shut. If i can rate it, I give the clerical staff that I dealt with a -10 stars. I have dealt with a lot of physicians offices over my 15 years in the medical field and honestly, never had this much difficulty as with this office, as far as clerical wise. Now, I have not met the physician yet so I cannot comment on that but I sure hope that he is better than his clerical staff.

This rating does not even go high enough! Dr. Shannon and Dr. Churchill are the most amazing doctors that I have ever seen in my entire life! (and I have been around a lot!) They have the best bedside manners that anyone could ask for! They have the most patience and work so wonderfully with children. They eased all of my worries as much as possible and I have never felt so confident putting the life (literally) of my daughter into their hands! If it were possible I would say that they are angels from heaven! Their spinal fusion work is the best of the best! They did more than expected in any aspect! My daughter started with a spinal curvature of 82% and they brought her all the way down to 15%!!! Because of you, my daughter now has a lot less pain and can function as a normal child would and probably sometimes even better! 2 months after her serious back surgery she was already enjoying life and going to amusement parks and riding roller coasters! She is now in cheerleading at her school and doing back handsprings! Now when I talk about this and you as I am, tears come down my cheeks and it is out of happiness and thankfullness! Thank you and your staff sooo much and may God bless all of you :)