Lifestream Wellness Spa

VERY BAD CUSTOMER SERVICE NO RESPECT FOR CUSTOMER'S .



THEY WILL TELL YOU WHAT TO DO AND IF YOU DON'T LIKE IT AND LEAVE WILL TAKE PICTURES OF YOU AND YOUR CAR , MGR IS A CLOWN SHOULD BE STANDING OUT SIDE IN A PIG SUIT !!!!! AND CHARGES CARD FOR NO SERVICE RENDERED !!!



STAY AWAY IF YOU HAD A GOOD TIME IT WILL END SOON !!!

I absolutely loved this place. I went in with my mother the week before my wedding. I had a facial and a massage and both services were magnificent! My mother had a facial and absolutely loved it. The atmosphere is calm and serene, and you get to relax with a warm neck wrap and a beverage before your service. I was very satisfied with my experience and my skin looked amazing for my wedding. I will definitely recommend it to friends and will be back soon.

I have been to this spa three times now and I really love it. The customer service is excellent, the atmosphere is tranquil and the treatments are phenomenal. They had hot cider for the holidays and a great assortment of teas or wine to begin my experience. I was there yesterday and had an amazing facial with Gina. I also had a "treat the feet" add on (a foot massage and paraffin was), which was fantastic! I also had a massage with Sonja, which was also very, very good. As I said before, this was my third visit, and I always am made to feel like a VIP when I go there. I have been to a lot of spas and this is a hidden gem.



The staff goes out of their way to make me feel comfortable and to ensure I have a great experience. I highly recommend Lifestream. You will not be disappointed!

I paid $230 for myself and my best friend to have a 60 minute massage and the Treat the Feet treatment, which did not turn out to be the luxury we hoped for. Let me start with the positives.



Positives - nice atmosphere, treated well upon arrival with luxury socks and fun slippers and a heated neck wrap which we enjoyed while waiting for our massages in comfy chairs. They offered us beverages as well which is a nice touch.



Negatives -

1. The addition of the Treat the Feet treatment is $30 accompanied by a massage and includes a paraffin dip, hot towel wrap, and a 15 minute foot massage. Unfortunately neither my friend or myself received a 15 minute foot rub and our massage time was eaten up with the application and removal of the paraffin, etc... Don't waste your money on this option, not worth it and it takes away from your massage.

2. Sam was my friends masseuse. My friend requested she focus on upper back, neck, and shoulders and skip the legs. Sam told her that was a long time to spend on one area and my friend said you can do the legs a little if you want. Sam ended up spending 70% of the time on her legs, the part she didn't want done and very little time on the areas she requested.

3. Amy, my masseuse, listend to my request of focusing on the upper back, neck and shoulders and did a nice job. I did tell her at the begining that I liked a lot of pressure and asked her twice during the massage to increase the pressure but she never quite got there. Overall I did enjoy the massage just wished it had been a bit deeper.

4. When I called to complain that I'd felt cheated with the Treat the Feet option the manager acted as if I was lying and was a little argumentative with me, not at all how a spa manager should treat a customer. As compensation they offered us a discount on a return visit, but I live in Michigan and my friend lives in Boca Raton and based on the managers rudeness it is highly unlikely that we will return. I believe the customer is always right but she apparently does not.