United Auto Care

This is the ONLY place to take a Powerstroke, (or any diesel). They can diagnose the problems, fix it, and stand behind their warranty. Ryan won't give up until he's happy. Satisfaction is the key.

They attacked me and lied even further when I wrote them a bad review on Google. They pull the feel good effect, making you believe they are your buddy. Buyer beware.

*Diagnostics*
Their diagnostic is a rip off, as other reviewers have said in the past. The charge is two hours of labor. I feel this is dishonest because they didn’t diagnose my issues properly.

*Example 1*
I took the vehicle to UAC mainly for a cooling issue because the vehicle wasn’t getting up to operating temperature. I purchased a ScanGauge that shows the temperature sensor data before taking the vehicle to UAC and knew that it wasn’t getting over 160 degrees under any conditions. I reported this to them.

UAC said that the vehicle was in fact getting up to 210 (it wasn’t, I knew it wasn’t) and “something must be wrong with the gauge”. My ScanGauge reported the temperature readings were too low and I reported that at drop off. The fix? A bad fan clutch—a $75 part.

*Example 2*
When Ryan and I talked, he explicitly said the T was leaking in the radiator hose line. I opted not to do this repair because I wanted to do it myself to save money. While they were doing my transmission flush/fluid change, the service manager called and claimed that now the coolant was now “pouring out” of the vehicle from this broken T in the radiator hose and “had to be replaced now”. They claimed the individual part wasn’t available from Motorcraft or other sources without purchasing the assembly.

This would be fine, but after further investigation by myself, the T was not leaking a single drop. The hose was actually contacting a pulley in the engine compartment, causing the leak. The hose was misrouted. Quote on the hose assembly was “about $200” per service manager. On a hose.

Make your own judgements, just beware of my experience with them. I suggest to be careful with ALL shops, as most are in fact trying to rip you off.

These guys, Ryan and Evan and the entire team, are absolutely amazing. As a woman, I worry constantly about getting fleeced by a mechanic, and I have a few times. But Ryan has this way of caring for customers that is simply unparalleled. The first time I brought my Jeep here, his team diagnosed the problem and fixed it, and then went on to go over the entire Jeep and let me know what I was looking at for the future. He talked over with me which issues needed addressing right away, to prevent problems, and which ones could be prioritized a little lower down on the list. He never, ever talks down to me, and always welcomes questions, and his every one of his team is the same. Today I came in for tires and, we talked over whether to keep what I’ve got or look for something newer, because I worry about that, and rather than just give me some concrete opinion and call it case closed, he talked it over with me, person to person. So if you’re looking for a mechanic’s shop, United Auto Care is the one you need.

What a great shop with great staff and very fair prices. I have been going to United Auto Care for several years and they are the only shop I can trust. This is where I take my moms car too thanks again United Auto.

WENT TO THREE SHOPS ABOUT MY BRAKES BEFORE THESE GUYS TOLD ME THAT MY TRUCK WILL GO OVER 100,000 MILES ON ITS BRAKES THEY SAVED ME MONEY AND HAVE EARNED MY TRUST