REMAX Choice Real Estate

I was new to the area and didn't know where to stay. I knew I wanted to purchase a home but was not familiar with the area. Mrs Davis was very nice, attentive and knowledgable . In addition, she was very helpful with the process of purchasing my first home; she saved me a lot of money and time!

Stephanie is awesome, she is very patient and resourceful with her knowledge. I would choose her for property management and to sell my next home. Glad to have met her.

Everybody in the office is bitchy and non informed if been a tenant at a retal property for well over a year in a half now and never paid my rent late not once or had any serious complaints other than maintained issues at my condo.. Something's they are attentive to a lot they are not. However I have dealt with many rental company's and apartment community administration Remax is the absolute worst.seriously save the headache there are better and easier ways to find a home. I wanted to turn in a 30 day notice however it has to be done on the 1st of each month ironically the 1st Fall on a Saturday so I imagined first thing Monday would be just as appropriate ... I worked everyday before the first couldn't get there earlier. I was told I should have put in the drop box and I'll have to wait for the next 1st of the month and responsible for the next 60 days which would include December ... Wow how much a world of difference you guys were closed Saturday and Sunday it wouldn't have made any difference if I put it in the drop box!!!! You wouldn't have seen it until Monday !

My husband and I were moved to Ft. Bragg in 2012. We searched for a rental in an area that was close for both of us to commute to work. We found a rental home that Rusty was an agent for. Upon inquiring about the property, Rusty replied that he was not available for showing, but that his wife would meet us at the property for a walk through.



His wife (very nice lady) met us at the home and showed us around. She did not know many details about the property since she, herself, wasn't the agent. In a hurry to find somewhere to live, my husband and I decided to sign the lease for the property.



When the time came to sign the lease, Rusty, again, was not available. His assistant at ReMax went over the lease with us for signing. She, also, did not know all of the details and could not answer all of the questions we had, as he may have been able to do.



During the summer, we found out that our A/C was not working, which is considered "Emergency Maintenance." We contacted ReMax right away and was told that Rusty would handle sending someone out to fix it. We went TEN days without air conditioning in 90+ degree weather. When I contacted him directly, he said "Yeah, well I'm dealing with about eight other people in front of you... we're doing the best we can." After a company finally came out to look at our A/C, they told us they had to get approval before they could fix it. Another FIVE days pass, the A/C people contact us again and say that the owner of the home could not afford to fix the A/C, but only do a temporary fix with recharging and chemicals. The A/C was never completely fixed.



Some months later, Rusty contacted my husband. This was the first time Rusty had EVER spoken to us, other than telling us that we were "on his list" to help. He told us that the owner of the home wanted to move back in as soon as possible. We gladly started searching for new places. We found a much nicer home in a better neighborhood (with a different company). Once we told Rusty we were ready to move, he instructed us that we would have to set up a move-out inspection on a date and time that was convenient for him. We set it up for a weekday at lunch time, since both my husband and I work.



Rusty was 30 minutes late for the inspection. Although the house was MUCH cleaner than when we moved in, he commented on several things that were not "up to par." He did not have our move-in inspection sheets with him to check against the issues, only a blank notepad.



It ended up with us moving out, the owner moving back in, and my husband and I getting a letter in the mail this week stating that we "OWE" ReMax money, even after taking our entire deposit.



In closing, we had to deal with Rusty's attitude and non-attentiveness, as well as cater to the owner's unwillingness to fix things, and moving out before our lease ended. And now, we owe them more money. Maybe Rusty is trying to juggle so many things at one time that he cannot show enough RESPECT and care for his rental tenants.



Either way, my husband and I will NEVER deal with ReMax again, especially Rusty.