Falconer Veterinary Clinic

I love how both Dr. Fales treat my animals and they are the BEST! She is the best Vet around in my opinion and very affordable.

Veterinarian Fale and her staff were very friendly. They extracted my dogs bad teeth and cleaned and polished his remaining ones. Rudy is feeling alot better. I would recommend them, they are half the price of Jamestown vet clinic, and friendlier.

Sad that the unprofessionalism behind the counter has made this clinic ineffective and a bad place to bring your pets.

If you care about your pet the way that i do then please dont ever take your pet to Mary Fales in falconer. I brought my toy poodle there because he broke his leg and the way the put the splint on he kept peeing on it so i had to keep bringing him back to have clean bandages put on. this past Saturday it smelled really bad so i decided to remove the bandages and replace them with clean ones. i couldn't believe what they did to him. rather then changing the old bandage they covered it with new ones. for 8 weeks he had wet, peed on bandages on his leg which caused him to get 4 large sores on his leg and the messed up part about that was that they were stressing to me how important it was to keep them dry. I called and asked for my dog's medical records and x-ray and the woman i spoke to was very rude arguing with me for over an hour then hung up on me 3 times. all i wanted to do was pick them up but they wouldn't allow me to so i called a friends who told them she was my advocate within 5 minutes the records were released but the woman lied and said she told me i could come pick them up. too bad for her i have the entire call recorded.



i took my dog to another vet and he said that she should have taken at least 3 x-rays of the leg from different angles and another one after she set the leg but surprise surprise that was never done, the spilint wasnt even put on correctly so now i have to pay another vet to fix the mess she made and its going to cost me 350 dollars not including the 70 i paid for them to just look at it and give me an antibiotic and some pain meds. Needless to say i am going to be suing them. DON'T EVER TAKE YOUR PET THERE ALL THE CARE ABOUT IS THE MONEY THEY ARE GETTING. yOU PAY THEM TO MESS UP YOUR PET THEN END UP PAYING SOMEONE ELSE TO FIX THERE .SCREW UP. going to a new vet may cost more but its worth it in the long run. like the previous comment someone wrote one star is one to many

Horrible place to go. Growing up, my parents took all our animals there, that is NO longer! Rude staff, unprofessional, un-organized, horrible wait times, never answer the phones (maybe a return call days later), over priced, minimal spacing, and did I mention rude?! Please do NOT take your loved pets there!

If you want a vet you can trust, I would NOT go here. I took my dog there last month because she had a broken leg...they told me that the only option to treat her would be to amputate her leg or euthanize her. I was extremely upset. I called another vet to ask their opinion...they said to bring her in...I did and as soon as they saw her they said she absolutely did NOT need to have her leg amputated. She was walking on it (limping, yes) but she was bearing weight on it which meant it was healing. Had I gone with Dr. Fale's advice, my dog would only have 3 legs right now! She is now almost fully healed. Not only that - but they are extremely unprofessional and unorganized. They had a RECEPTIONIST call me to tell me the results of the x-ray and that I should amputate - shouldn't the vet call to talk to me about something that serious?! Not only that, but when I went to pick my dog up (I told them I was getting a second opinion) no one even talked to me...AND they over-charged me for 2 tests...they quoted me prices and then when I paid the cost was double. I would NEVER go to this vet again. And I've heard stories from others as well...If you love your animals, I wouldn't go here.

These "business" if you could call it that is god awful after taking our cat there and having surgery they recommended blood work and from the sounds of it everyone is recommended blood work. That blood work never got done and they refused to pay back the $50 dollars we paid in order to have it done. All in all they are unprofessional and the clinic it's self was not well kept I would avoid going here at all costs if possible these people clearly do not take their jobs or their patients seriously.

I brought my dog to them on June 13 they said give her these pills and bring her back Monday we did they did blood work X-rays but Mary falis never called me to tell me how my dog is doing I still don't know any thing about my dog condition what to do for her all these people want is 380.00 for X-rays and blood test that's all they care about I am so sad because my dog is not doing to good and don't know how to help her

I was required to give a star rating, but one star is one too many. BE WARNED: DO NOT USE THIS CLINIC IF YOU LOVE YOUR PETS!!! We decided to switch vets because we weren't totally satisfied with the care our pets were receiving at the clinic we'd been using for the past 10 years. Falconer had been recommended to us by a friend and is nearby, so we decided to give them a try for our 15 year old cat Jenny. We'd used the wonderful Haskell Valley in Olean for our dog, but because they are over an hour's drive from home, we (foolishly) opted for someone closer. We had an appointment at 11:15 on Sept 1. On arrival, no one was at the desk. We sat down and waited along with others in the tiny reception area. About 5 minutes later a young woman appeared. People started to line up at the desk. I was given a brief questionnaire to complete. After 40 minutes of waiting, with no apologies, we were conducted into a small storage room with an examination table and not even a chair for us to sit on. The same young woman at the desk (wearing her "vet tech" hat, I suppose) weighed her. Jenny had dropped 5 pounds in 1 year; not a good sign. A few minutes later, another woman came in. She gave her a cursory exam and said she hadn't felt any masses, but recommended blood work. She told us we could come back in 1/2 hour for the results. An elderly woman took Jenny. We asked if we should wait for her, and she said "yes." Again, she told us we could return for the test results. A few minutes later, the desk woman came back with Jenny and told us they'd call us back the following day with the test results. We questioned her, because we'd just been told to return in 1/2 hour. She then told us that the person who normally analyzes blood was off, and that she didn't know how to perform the test. We were aghast! Next, the woman who performed the exam told us they'd call us the next day because the machines weren't "warmed up." If all this sounds very fishy, it was! I questioned them about whether they'd want to call us the following day, since it was a Sunday and also Labor Day weekend. They just repeated that they'd call us. Not one person in the place introduced herself!! We did not know whether they were vets, receptionists, vet techs or housekeepers!! It was awful. We left totally disheartened. Many days passed without a phone call, and we decided to make an appointment at Haskell Valley. This morning, 12 days after our visit to Falconer, we had a call from Falconer. The woman told us that Jenny's tests were normal, and that the vet wanted her to take prednisone for 2 weeks. She did not explain why that treatment was needed, but she did say that we owed over $80 for the visit. I informed her that we were extremely unhappy with their services as well as the 12 day wait for the phone call, and that we would not be returning. She said that she was sorry we were displeased, and seemed surprised that it had taken them 12 days to call back. I have a lot of experience with cats, and know that a 5 pound weight drop in 1 year isn't normal, and I'm pretty sure that prednisone would not do anything for the weight loss. I question whether it was even Jenny's blood that they analyzed, or just some other hapless creature's. We are now getting ready for this afternoon's appointment at Haskell Valley, where we know we'll be treated with care and professionalism. I guess we should have trusted our first instincts and just walked out the door in the first place.