Coldwell Banker Prestige Homes & Real Estate

This company deserves no stars for their poor customer service, customer relations, and extremely poor representation of their clients' rental homes. Unfortunately, we are yet another military family that this company has raked through the mud. We had to make a quick decision regarding our current rental and it was the wrong one. We were unable to see the home in person prior to PCSing to Fort Rucker. When we first moved into our rental home, managed by Prestige, we opened the doors to find the most disgusting condition of home. Cockroaches littered the floors and window sills, every wall had multiple holes (big and small) or crayon drawings on it, and the cupboards and appliances had an awful film on them. We attempted to immediately contact the agency, but in what proved to be the norm, we were not contacted until 24-48 hours later. After 10-12 hours of cleaning between 4 adults, they offered to send someone out to clean the property. A little too late, and we are still unsure why the property wasn't inspected prior to our arrival.



Our initial experience seemed to be consistent with this agency throughout the time of our renting. There was an ever-revolving door of property managers that we could never get a hold of and the front desk wouldn't allow us to have a number to reach them. Just in case you never have the pleasure of going in to the front desk, they have quite the "cordial" front office staff that greets you with a scowl and oozes sarcasm through every word. We battled through water damage and mold issues where the finger pointing wouldn't stop until we contacted a lawyer and quoted our rights. Now, it's time to move out and, somehow, no one can contact us to answer questions about the move out cleaning process. We are hoping they will waive the mandatory carpet cleaning or pay half due to the disgusting nature of it when we moved it. But I'm sure, in true form, and based upon the reviews on many sites, we will also be ripped off from a company that isn't worth a dime that it is paid. We will also be hiring a lawyer if the refund for the security deposit is not reflective of the condition of the home, as we will be leaving it in much better condition that it ever was in originially. I truly feel bad for the owner of our property as he must also have to deal with the poor business practices of Prestige. I would be completely embarrassed if I owned a home and trusted a company like this to manage it.



If you are considering moving to Enterprise or renting your home in Enterprise,

I urge you to consider all options other than this company. The hassle that you will go through with this company is not worth a minute of your time.

This company is horrible. We are a military family and did the TDY rental through them. They did not come over to go over a move in inspection we had to do it ourselves. I submitted a very through inspection. The place was so dirty there was food caked on the wall, the carpets had not been cleaned, the bathroom downstairs had toothpaste caked in the sink and the carpets had not been vacuumed. I noted everything on the paper. They asked me if they could have someone come clean. At this point I was so tired from driving and moving I declined. Wrong choice!!!! I emailed right before we left to make sure of what we would be responsible for as we were only there a month or so and she said to clean. We cleaned better then what it was when we got it and we just got a bill for 700.00. We moved moved out August 15 2014and I called a number of times to find out the status of our deposit. I was told it was on its way. Bull a bill was on its way. Why were we not told about the cleaning charge the number of times? I think they got sick of me calling and added a charge for everytime I called. I think we were unfairly treated and feel if we were not military we would not have been treated this way. I do not recommend you ever buy from them or rent from them. I am so disappointed. I will not pay the cleaning charge as it was not clean when we moved in. We cleaned up after ourselves and obviously their standards were not high as the place was nasty when we moved in. I hope that someone learns from my mistake.

I was renting a property here. It took for me to call them and see about getting my deposit back yet instead of a date. I was told if I had funds to pay them for damages, I took this property because I needed somewhere to live asap, the property was damaged and dirty when I took it. I informed them and gave them specific info about it prior to moving. They never respond when they say they will nor send emails to keep you updated on what they are doing. Their lack of communication is frustrating and their quick judgement is subpar when running a business. I am military and would not recommend this place nor meade and associates to rent from. Im still waiting on a response, but I will work to get them blacklisted through jag. Beware my military peers

To everyone looking to rent from this company, I'm here to tell you to be aware of the property manager "ASHLEY". I lost my depost, paid for the carpet cleaning out of my own pocket and I was thinking I would of gotten some money back because we cleaned the hell out of the apartment but I got a nice letter saying I still owe them. Let me just say, I was a stay at home mom. With that being said in my lease agreement it was charging me $25 extra per month for pest control. The owners sprayed a total of 4 times while I was there and I was there for over 2 years. I hired my own guy to spray because the bugs, lizards and rats were becoming a big problem. I payed on time every month. Didn't damage the apartment and it was left just like I found it. Besides normal wear and tear after 2 years. I lost nearly $1,000 after all is said and done. If I wasn't trying to protect my credit I would tell Ashley to kick rocks and go to hell. She has always had an attitude when I called her about any problem I had within the apartment. After reading reviews on another site about other tenants having problems with her after moving out I never thought I would be a victim of this upon my departure. If I could beat her a55, I would. And I hope you read this because u will be fixed. mark my words.