Plumbit 2

I had Rick install an electric tankless water heater in 2017. He did a good job and I felt the price was reasonable. He was late but I let it slide. Recently, I wanted him to install a washer outlet and drain. I set up an appointment with him about 2 weeks out and confirmed about 48 hours before. On the day of the appointment, Rick did not show up, nor did he reach out to me. I reached out twice to him that day. Rick does good work; unfortunately he doesn't always show up to do it. Professionalism: 0/5. Reliability 2/5. Workmanship: 4/5

If you have all day to wait around (or all week), give him a try. If you have something serious /urgent, I'd look elsewhere.

Completely unprofessional, unacceptable and unscrupulous. I hired Rick Madison to perform some plumbing work in two of my bathrooms. Rick incorrectly installed my water lines (hot and cold were reversed), valves and wall mount faucet. He also told me that the water pressure in my shower was low because of Delta’s “water saving” features, which turned out to be false (STRIKE 1). Rick assured us he was going to make things right and return to fix the problem at no additional charge to us. A week goes by and no response from Rick. Finally, I get a text from Rick mid-week (late night) and he tells me he will come by with his sheet rock guy on Thursday. Thursday comes, but not Rick (STRIKE 2). Eventually, I get a text from Rick telling me he will swing by with his sheet rock guy Saturday. Saturday rolls around and no response from Rick (STRIKE 3). The next week still no word from Rick after reaching out to him daily via phone/text. I had to hire a new plumber to finish the work he started.