Family Auto of Easley

I do not recommend this lot to anyone!!! They are really nice from the first visit until you sign your paperwork. After that they have HORRIBLE customer service!!!!! They promise in person and in the contract that they will treat you with respect, be honest, and answer any questions about your account. They break not only one of these promises, but ALL of them! The on site manager, Adam will not return phone calls and will not get on the phone with you to try to resolve any issues. We purchased two vehicles the same day. On day 44 (before our paper tags even run out), my husband had an unfortunate accident involving a deer that resulted in totaling his truck. They refused to talk to us on the phone to arrange a settlement with the insurance company to get THEIR payment. Then on day 46 (1500 miles) the motor in my car went out. They wouldn't talk to me on the phone to make arrangements to get it fixed through the warranty. The ladies kept telling me I needed to talk to Adam, but Adam refused to return any of my calls. If you have already made your purchase or do make a purchase, DO NOT be 2 days late on your payments. They will repo the vehicle BEFORE you receive your cure to default letter giving you 21 days to catch up your payments. Their towing company also will refuse to allow you to view any repo paperwork. In my opinion this would fall under grand theft auto, but we will check with a lawyer on that issue.