Rooted Aveda

Worst experience ever, and I've been going to Aveda Salons for 20 years, and others for total of 35 years. If you review their Instagram photos, you'll notice pix are mainly of the back of the hair. That's because the stylists don't know how to frame color highlights around the face and top of head, or properly design cut the front, which is the part everyone notices most when they are talking to you, not the back. Tried to be generous and like, but I got in car, took pic. My cut and color 'after' had changed only slightly from 'before'. Waited a couple days then made appt for redo, as Shelby offered before I left. "If you decide you're not happy, come back in and I'll fix it". I thought great, no worries while my stress level was maxing out watching my not a cut happen. However, the redo was a disaster and I realize I can do a better job at home with color and scissors.Walked in for redo, and owner Tasha?, (couldn't understand a lot of what she was saying, but she was rude and mocking when I could) had three witnesses with her at her set appt of 1pm so no customers were around post lunch, telling me this wasn't the first time someone was unhappy with their hair, refused to fix my wax or refund even though she agreed it was incomplete. Someone did offer to pluck my brows and wax them even, which I accepted. My hair was 'recut' by a Level 4 designer, so now I look like Little Boy Blue. I begged all the stylists and owner to give me layers, they refused! My hair is limp and lifeless, I normally walk out of a salon with a Textured, (layered) proper cut and a full weave. I guess I was convinced to do a partial weave, which leaves half of my hair uncolored, even though Shelby said "we'll just leave the bottom layer in the back untouched, no one will see". Everyone can see because it's around to the front, and actually all I can see of my long hair is the uncolored portion down my collarbones. They even have a pic of back of my head on Instagram that is mainly my home color, which gives my blonde hair red and blonde shades, plus the 'touch up' the stylist did in lowlights, when I asked for highlights no less. She basically put my natural hair color back in, when I wanted a lighter blonde, just not ultra blonde. Also, important note: the Very bright lighting is both natural and fake in salon, so do not expect the color to look the same in your car or at home. A nice moneymaking trick to give the 'appearance' of brighter highlights. They are a scam shop, using smoke and mirror techniques, hiring certified, but unqualified stylists, and begging and multi emailing review requests as soon as you leave salon. I always wait a few days for my hair and emotions to settle before leaving a review. It's been weeks, and I still hate my hair. Face waxing horrid. I can't see fine blonde hair close up anymore, (which is why I had planned to come in regularly) but can feel the many hairs around mouth not removed, plus sides were only half done. Tasha has an excuse for everything, after nixing my wax repair, she tried to get More money out of me to fix my horrible color when she stated over the phone and in front of three 'witness' stylists that she would fix my concerns at no charge. "Oh, but we can't wax, because you have a teeny bit of rosacea." Why did Amanda take my money and say "yes, I can wax your face, you don't have enough rosacea to worry about"? So no real fix: no waxing, no layered haircut, put in lowlights when I came in for highlights, and no refund.That is called Stealing!