Regency Pointe

I moved into my unit at REGENCY POINTE on March 16th and I am now at the 5-week mark. NONE of my maintenance requests have been addressed in a correct or timely manner. Before I moved in, I was promised a brand-new spa vanity mirror for the bathroom like the model unit. It would be “ordered and should arrive by move-in.” This conversation took place on February 26th. Do I have this promised mirror as of today, Tuesday, April 17th? No, I don’t. The kitchen light blew out during my first weekend living in the unit. I didn’t receive a replacement bulb until a week and a half later. These are basic items that a maintenance team should have in-stock or on constant re-order. There are huge gaps under and on the side of the entry door to my unit! I reported this to management during my first week here because I could foresee a pest issue. I am on the first floor. I have now caught one mouse and there’s another running around. I have a 6-month old crawling son and I can’t even let him enjoy the carpet that we were so excited to get. I do not want to risk him encountering a dirty rodent. I reported the pest issue on April 2nd and it was addressed on April 12th. However, the huge gaps are the contributing issue. These are issues that management and maintenance should be assessing and addressing to retain tenancy, which doesn’t seem like a priority. So many times during my short time here, I have called to report issues and check status with no avail. So many times, I was told that someone was coming to my unit to address an issue and no one shows up. I called this morning to speak with the community manager and/or maintenance supervisor to work out an amicable solution; I was told that the manager is not available now and that the maintenance supervisor would call me. I have not talked to anyone yet. This is a matter of incompetence, inefficiency, negligence, poor communication and mediocrity within REGENCY POINTE’S management and maintenance team.