More Info

Services/Products
Satellite Equipment & Systems.
Brands
directv, verizon
Payment method
master card, visa
Neighborhood
Merle Hay
AKA

CenturyLink Store

CenturyLink - Des Moines

Categories

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
LD
Larry D.

09/17/2018

Overall
Expertise
Service

If there was ever a company and their product/services which I had purchased and used in the past but so hate the experience of doing business with them, it would be Century Link. I have used at least 5 different internet providers across the country from Comcast to Mediacom to Cox and Time Warner. I don't know how CL stays in business. God help you if you need to speak with someone at the company for ANY reason, because after you wait a minimum of 20 minutes on hold during open hours that are not very consumer friendly (closes at 5 pm on Fridays and no weekend hours), you will encounter rude and snarky representatives who obviously don't have their calls monitored. After I ended my internet service 4 months prior and then Century Link continuing to charge me (direct bank withdrawl, so don't do that with them), I finally got a refund check in excess of $120! It took me contacting the State Utilities Board to file a complaint against them for a lack of payment after being overcharged. I called CL 4 times in the course of 3 months, only to be told the "check was on its way..." I would go without WiFi if they were the only provider of internet service where I might live in the future!

Details

Phone: (833) 492-4048

Address: 3800 Merle Hay Rd, Des Moines, IA 50310

Website: http://www.centurylink.com

People Also Viewed