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- Services/Products
- Satellite Equipment & Systems.
- Brands
- directv, verizon
- Payment method
- master card, visa
- Neighborhood
- Merle Hay
- AKA
CenturyLink Store
CenturyLink - Des Moines
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Reviews
09/17/2018
If there was ever a company and their product/services which I had purchased and used in the past but so hate the experience of doing business with them, it would be Century Link. I have used at least 5 different internet providers across the country from Comcast to Mediacom to Cox and Time Warner. I don't know how CL stays in business. God help you if you need to speak with someone at the company for ANY reason, because after you wait a minimum of 20 minutes on hold during open hours that are not very consumer friendly (closes at 5 pm on Fridays and no weekend hours), you will encounter rude and snarky representatives who obviously don't have their calls monitored. After I ended my internet service 4 months prior and then Century Link continuing to charge me (direct bank withdrawl, so don't do that with them), I finally got a refund check in excess of $120! It took me contacting the State Utilities Board to file a complaint against them for a lack of payment after being overcharged. I called CL 4 times in the course of 3 months, only to be told the "check was on its way..." I would go without WiFi if they were the only provider of internet service where I might live in the future!
Details
Phone: (833) 492-4048
Address: 3800 Merle Hay Rd, Des Moines, IA 50310
Website: http://www.centurylink.com
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