TexasLending

This company did not keep their promise. They said the loan will be close within 21 days but my loan started since November 18 but now it is Dec 27th, we still dont know when we can close the loan. The people- Greg West and Terra that working on our loan are lacking of responsibilities. When I tried to talk to them to find out the time to close the loan, he hang up his phone. Never go for this company. Find the better one like the banks not this small company. Even I call his boss, no response as well.

We contacted Texas Lending several times and the best response we received was an impersonal, garbled email: "That email I sent you does contain a link that you can put all info rt into my computer Sent from my GPHONE"



We have used Texas Lending in the past and had a good experience. However, it seems that in the 6 years since we last used their service they have become more profit-centered than customer-focused.



Don't expect personal service, courtesy, or communication. There are far too many mortgage services in the DFW area to be subject to curt texts and unresponsive communication. Cute ads and broad marketing strategies do NOT a trustworthy or desirable mortgage service make.



Caveat emptor...

Really easy. Don't know why there would be any bad reviews. Had me closed on a re-fi in 3 weeks with cash back. Started the process on 11/5 and closed 12/1. All you need is the proper documentation and BOOM. Thanks Chris Johnson for the easy transaction.

Valarie,



YOUR COMMENTS MATTER!



We really appreciate the review you left for TexasLending.com a few days ago.



Your review:



Kathleen went above and beyond to get us into the home that we not only wanted but, desperately needed. She is the kindest banker I have ever had the privilege of working with. She is wholly professional while maintaining a level of communication that makes you feel like "one of the family" at Texas Lending. We are so grateful for everything Kathleen and Texas Lending has done for our family. Highest Regards...The William Wedgeworth Family

The loan process was a breeze. The people at Texas Lending were always helpful and easy to get ahold of. I never talked to a machine and never had to hold. They were even fast about answering emails when I had questions or needed extra help.

Gary made the process very, very simple. The checklist of paperwork needed is very easy to follow and he was very quick to respond to any questions that came up, even when he was on vacation.

Our was a refi. Andy did an excellent job of guiding us through the process, kept us informed and answered every question to our satisfaction. He instilled that wonderful ingredient that turns customers into clients; trust.

Kathleen our loan officer made this such a great and easy experience. We have used her twice and she has always been so helpful. She also gets back so quickly to every email or phone call.

This was our first house to buy and it was an amazing experience. We closed in a little over 4 weeks. Adrienne was there for us anytime we needed. I would do it all over again!

Beverly did an excellent job representing TexasLending.com and helping my wife and I get our home refinanced. Beverly guided us through the entire refinance process, she was very honest and informative. Bottom-line; Beverly delivered as advertised, saved us a lot money and the Powell's are very very happy with our refinance experience.

I can't get them to respond. I feel like I'm being ignored. They're too busy or something. Really disappointed. I financed my first house with them, thought I'd try again. They are just too slow or not concerned like they used to be.

I would not recommend this lending company to anyone. After being told I needed a certin amount for cash to close for 3 weeks, on closing day that amount shot up by an extra 2 thousand dollars. When I fired back at the loan officer she magically "rewrote" the loan and my closing cost went back down.

This .com lender is what is to be expected with the secondary type market , which does not exist anymore for a reason. The call backs from this company are one of the worst I've seen, closing dates will not be met due to lack of concern on the part of the lenders. I will never use such a company again. If you do decide to use them, good luck.

Texas Lending has excellent customer service and execution. Loan officers did a great job. The transaction was easy and completed all online, except for the closing. Rates and fees were superior to all the alternatives, nationally!

I have already referred a friend to your Texas Lending and I believe they are already going through the process. I definitely think that they will be satisfied, just like I was!