Aspenmark Roofing

Repairs were well done by Antoinio. Melissa was very accommodating to my questions.

Melissa did a great job in explaining everything. Overall, the experience couldn't be better.

Fair price, good on timelines and returning calls. Will definitely recommend Aspenmark.

I appreciate the extra time spent working with my insurance company. The process went smoothly.

Aspenmark made a stressful job, thorough, complete and painless. They have a great reputation.

While I can't speak in length about the company, I can share my experience with one of their representatives, Tom Herman. You see, the reason I can't speak in length about the company is because even after I signed the contract to have work done, they did not fulfill the contract and do the work! I will try to make this long story as short as possible. I received a bid from Tom for improving ventilation. I received a bid from another company for the same work. Tom's bid was $1,200 higher than the other company, but Tom's bid specified putting in larger attic fans. Okay, that sounded good to us. The larger fans explained the higher amount over the other company's bid. Tom said they would start work the following Wednesday, weather permitting. The Monday before the scheduled Wednesday Tom called to say he did not add in the extra cost of the fans, which was $900, and that it would mean he'd have to pay OUT OF HIS POCKET for the difference, adding, BUT IF YOU'RE OKAY WITH THAT! I thought what the heck, because how could he now be wanting to add $900 to the total when he was already $1,200 over the other bid?? So I said I was okay with it coming out of his pocket if that was necessary, because we were not going to pay more on our end, and I reminded him that I had already signed the contract that he had sent me. He went on to say that they probably would end up just not being able to do the work. Again, I had signed and returned the signed contract to him, and we were scheduled to begin said work in just two days (and now he's asking for more money????) $900 more would put his bid over $2,100 over the other company, which just did not make any sense.

I think what bothers me most about all this was his total unprofessionalism over the phone. Twice he said, loudly, I'M GOING TO HAVE TO MAKE UP THE DIFFERENCE FROM MY OWN POCKET, BUT IF YOU'RE OKAY WITH THAT!

Two days after this I spoke with a lady named Paula Felix about Tom and she claimed I had not signed all the papers of the contract. Tom had emailed me two papers, and he said to sign the two papers and get them back to him, which I did. But Paula said there were more papers I should have signed, and she was sorry, but they were not taking on any small jobs at the moment, and so they would not be able to do the contracted work for me. Paula was very polite, which I appreciated, and she even apologized, which I appreciated, and said she hoped this poor experience with Tom did not leave a bad feeling in me towards their company. I said how could it not? Because though I had signed a contract they would not honor it. (Where is there any honor or integrity anymore?)

Maybe the company is outstanding in the work they do, but at the end of the day a company is only as good as their WORD. Aspenmark did not honor their word, despite it being written down in a contract and despite my having signed it.

Tom walked us through the entire insurance process and was very patient with our schedules.

Fast, efficient and professional

Work was done quickly and clean up was very good. We are very satisfied

The consultant was helpful from start to finish. The crew was efficient and did a great job.

All of the work was very good. Thank you! Staff was very friendly, efficient, and knowledgeable. Also,professionally done.

My experience with Aspenmark Roofing was very good. I was very pleased. They were easy to work with and to talk with.