Sam's Used Appliance

I took my washer to them for a diagnosis and repair. They could firmed my suspicion that the transmission was shot. They didn’t have what I was looking for at the Dallas store, but readily volunteered that they had what I needed at their other store. I followed Sam there and purchased a matching WD set. A few weeks later, the washer quit. I called and Sam sent his brother over that same day. He completely disassembled the washer, replaced the defective part and put it back together. That was over 18 months ago and both are running strong.

I didn't even give myself the opportunity to shop from them because I called to see if they purchase used appliances and before I could even finish my sentence, the EXTREMELY rude man on the phone said "No!" And hung up on me. Absolutely terrible customer service!!!! I will NEVER shop here or tell anyone I know to shop here. In fact I will go out of my way to spread the word that this business has TERRIBLE customer service and doesn't deserve business from anyone. It's a real shame that a small business can act that way.

I don’t understand all the negative reviews. I’ve purchased used washer and Dryer from him on 4 different occasions. They all worked fine except one, and I brought it back and he fixed it free under warranty. C’mon ppl, if you want a perfect machine go pay $500-600. But when you pay $100, and get a warranty, how can you complain?

If I could give this con artist negative 100 stars I would. I found him by Googling used washing machines in my area. I purchased a washer and dryer, delivered and installed in the end of November 2013 for $200. It came with a one year warranty.

It worked good until Labor Day Weekend when it stopped spinning. I placed a call and spoke to Sam who said he would come out and fix it in a few days since it was a holiday weekend. He asked me to call on Tuesday and I did. Asked if he could come Thursday, he said make it Friday. Sure, no problem. Called at 8 am Friday as he asked, he said he would be by that afternoon. 2 pm rolled around and no call, I should have known something was up since he didn't ask my address, but he hadn't shown up so I called back. Sam said he had given my number to his handy man who would call with a 4 hour time frame in which he would be here. I said well its 2 now, I guess it won't be today, so when? He said you are in line and he will get to you asap. Well my family needed clean clothes so I went to a laundry mat and spent $12 washing clothes. Monday came, still no call, I called back and no answer. After being put off for 10 days I knew I had be ripped off. Luckily a family member helped me out and we got a new washer elsewhere.

BE FOREWARNED!!!! This guy is a fraud and if you get a lemon from him with his promise of warranty, he will never come fix it or replace it. Its now been almost 25 days and not a call from him or his handy man. Thought of filing with BBB since I have a warranty receipt so I looked him up, sure enough, 3 reports filed against him.

DO NOT BUY A SINLE THING FROM THIS CROOK SAM!!!!!

Very rude man. Doesn't stand behind the warranty he offers when you purchase from him.

RIP OFF!!!!! Worst experience I have ever had VERY rude man... does not stand behind his appliances and warranty....