Latino Heating And Air Inc.

Latino was assigned to us by our home warranty company. The initial scheduling was fine but they showed up almost 6 hours late and I still had to pay the service call fee. It was a very short fix he was there less than two minutes he even tried to sell me a maintenance package.. I would never WAIT around on this company again.

Esta compañia es la mas informal de todas las que e conosido me a tenido sin calefaccion todo el mes de enero y parte de febrero 2016, tengo un niño pequeño y emos tenido que soportar temperaturas de congelacion y aun hoy no me an terminado el señor juan es un completo incapas de solucionar un problema espero que para el vien de usted y de su familia no contrate a esta compañia. Son unos ineptos. POR FAVOR NO LOS CONTRATEN NO COMETAN MI ERROR

We bought a new house last fall and our realtor purchased a home warranty for us (Old Republic). Latino works with the warranty company and they were assigned to us to fix our a/c. This company prides themselves on being sure they charge you for "maintenance" which is outside of the coverage and repairs under a home warranty. Our air went out 3 weeks ago and for starters, they were supposed to be here by 9:30am on a Saturday. They did not show up until well after 7pm that evening. In addition to our trade call fee of $100, they charged us $150 to spray something on the unit to clean it--which is considered maintenance. They didn't even touch the unit, replace anything, or change anything out and we were charged $250!!! We've paid $140 for a maintenance plan in years past to have our furnace AND air covered for routine maintenance. We paid $150 to have acid sprayed on our unit and the unit is not working again 3 weeks later!! When the warranty company tried to have them come out to see why-- after 3 weeks and $250 later-- our air is still malfunctioning they refused to come out. They were called on a Saturday because this is the day our air went out AGAIN. They supposedly could not come out until Monday morning. When we called Monday morning to get an exact time, they said they never got the work order until Sunday, which is untrue because we have an email dated for Saturday from the warranty company. We spoke with Latino on Saturday after the warranty company told us they would come out to follow-up since they were just here 3 weeks ago (and the callback was within 30 days). Latino told my husband on Saturday it would be Monday morning before they could come. When we called Monday morning, Latino claimed they never got the work order until Sunday. When we expressed our concerns about them having to come out again 3 weeks later and requested a more specific time frame other than "Monday morning", they refused to come. Millie said she was going to have Old Republic send someone else out since I was unsatisfied. Excuse me??? Is it customary to quit a job because the customer is unsatisfied?? No. You complete what you started so the customer will be satisfied. I would run like heaven from this company if they are dispatched through a warranty company! Run!! You're going to pay more than the trade line fee and you may not get satisfactory service.

We also have a contract with a Home Owners Service Company which Latino Heat is a part of.

They got paid to install a complete new unit to replace my old (presumably defective) one.

They started off by trying to do the install without the proper permits and then argued with the city code enforcement guy.

They removed the drain line during the replacement and got dirt into the line. A couple months later there was water all under the house from the clogged drain line backing up. After calling them out they wanted to charge me $115.00 (not covered under warranty) to fix the problem.

The heat hasn't worked right since the install. My Home Owners Service just called out another company to look at the system and guess what???.... it wasn't wired right from the install and couldn't work properly.



I will not use Latino H&A for anything again and have banned them from being dispatched to my house ever again.

Thank you for great service! My air conditioner is awesome! Millie and Juan are the best!

I want to give a big thanks to Latino Heating and Air, and their crew..... they came out on a SUnDAY !!!! Yeah last Sunday when it was 35 *F my furnace decided not to work on the coldest day so far of this winter. I called Latino at 12:30 pm spoke to Milly and I had a technician at my door @ 3 pm WOW !!! Great customer service , I will recommend Latino Heating and Air.

Happy customer from Marietta

We have a contract with a home owners service company which Latino Heat is a part. Latino Air were called to our house to service our air conditioning which was leaking water. This company instead of checking for the leak and resolving it, Mr. Juan Ventura kept telling me that they need it to install cut off switches on the upper tray and in the lower tray, also said tray may have a hole and trying to charge me approx $468. They were trying to push a sale, instead of finding the real problem which was simply to unclog the drainage pipe. Mr. Juan Ventura kept insisting in adding cost of repairs they were not necessary. I paid him for the service deductible of $50, and he said that if I didn't do the add-on he wanted to install he will not unclog the drainage. Mind, this was on a Friday afternoon and we had to be without a/c for the weekend... we have three small children and you know how hot it can get in Atlanta in July. After refusing to pay for the add-ons, I called another company from the Yellow Pages and they came out and unclogged the line and everything is working fine. The cost $50 Service call + $68 to unclogged and repair the drain line=$118.

I want everyone to know who they are dealing with when they deal with Latino Heat and Air Conditioning Inc. They are not honest and I request an apology for keeping my family without air/conditioning for the entire weekend.