Crystal Lake Chrysler Jeep

I will never, EVER buy a Chrysler, Dodge or Jeep again. The best thing I can say about the people at Crystal Lake Chrysler Dodge Jeep in Illinois is that they are slimy, duplicitous, manipulative scum. It was like the undercoating scene from “Fargo”. I went in there to buy a Jeep Cherokee for my niece. The finance manager was a complete b*tch, employing strong-arm tactics to get us to buy useless add-ons. Through a bit of sleight of hand, the salesman misled us on the number of months for our payments, which actually increased our total price. We didn’t recognize the error until we were so deep into the buying process that we didn’t want to turn back. The salesman and finance manager carefully calculated this ruse. They knew my niece was in love with the car, and that it was unlikely that I would break her heart at that stage of the game. I left this dealership feeling like I was covered with the thin film of mucous and nauseated by their tactics. Anyone else who gives this dealership a positive review either is a relative, and employee, or a customer who doesn’t realize that they were taken.

Run far far away from this unethical, rude dealership and the used car manager Tom! This dealer either does not inspect their used cars at all, or their service department is unable to do the inspection correctly. Even worse, they have absolutely the worst customer service I have seen in years!



My family bought a used 2008 Buick Rendezvous two months ago from them, and have had nothing but problems. We bought the car after an decent experience with the salesman, and just before we drove off the lot I noticed they did not give us an extra key. They said that they would get one for us, and call me later that week. Well, after two weeks with no calls we called them and they said we were out of luck. They were all of a sudden not OK with making us a second key like they promised. There were no apologies and we were rudely told that they could not get the prior owner to hand in their second set. And they refused to make us a new key, which was the first sign that we were not dealing with professionals that will say anything to make a sale. Knowing how cheap a key is for a dealer to make and how they refused, I started to get really worried about the car in the my driveway.



Two weeks after buying the car, we took it in as we noticed that the shifting was not right. The car ended up having 6 major issues with it (Transmission repair, Power Steering leak, Two tie rods & an alignment, & the rear door latch was broken). We were gutted and got a second opinion, which came back with the same repairs. Both repair shops we brought the car to were disgusted that the dealer sold us a car in this condition. They confirmed that if they had completed an inspection they would have noticed these problems.



We were able to get some repairs done under warranty, but we contacted the dealer letting them know about the repairs that were not covered. The sales manager Tom’s reply was, “So…what do you want me to do about it?” I was floored when I witnessed first-hand how rude Tom was when a customer calls and wants to calmly discuss a problem. There was no empathy and certainly no apology from Tom. If Tom had any pride in his dealership, he would want to confront an issue head on and at the very least apologize. But he doesn’t, so you will get attitude and rude comments.



Bottom line. If you want to buy a car that needs multiple repairs, go to this dealer. If you want the manager to be rude and condescending, go to this dealer. IF YOU WANT TO BE TREATED LIKE A HUMAN BEING AND BUY A CAR THAT HAS ACTUALLY BEEN INSPECTED, RUN FAR FAR AWAYS FROM THIS SHADY RUDE DEALERSHIP!!!!!!!!! Let my mistake be a lesson for others, do NOT even walk on to this dealer’s lot.

Extremely Disappointed!!

Still waiting for a DVD system to be installed in the Caravan I purchased on 6-26-12. This was part of the purchase agreement, and was the reason I bought from this dealer. Had I known that they would not be able to fulfill the contract I NEVER would of purchase the van from them. I am now paying for something I don’t have!! After many calls to the dealer I still don’t have a solid answer on when the work will be completed, possibly in January. 6 months after the sale is completely unacceptable!!!

The customer service after the sale has been horrible! My calls have gone unanswered; I feel like they have no interest in helping me. They give me stories of the part being on back order with Chrysler, out of stock, unavailable. All of these are not my problem, they sold me the van with a DVD system and that’s what I want! I feel like I was LIED to in order to make the sale. I don’t trust them and consider this a fraud!!