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        (815) 356-8899Visit WebsiteMap & Directions6100 Northwest HwyCrystal Lake, IL 60014Write a Review

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        Alicyn B.

        12/08/2013

        Overall

        I've never been so appalled by a manager in my life. We ordered for delivery and our food was not only incorrect but ice cold. When we called, the manager yelled at us that it was cold outside and that we shouldn't expect hot food when it is cold. In addition, they wouldn't resend the order. He said they were too busy and they would only offer us store credit for next time.



        Sadly, there will not be a next time. Disrespecting a customer by yelling and telling them they are too busy to fix the job they should have done right is not the way to remain in business.

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        Details

        Phone: (815) 356-8899

        Address: 6100 Northwest Hwy, Crystal Lake, IL 60014

        Website: http://www.chenchinesecuisine.com

        More Info

        Contemporary Asian Cuisine for the Whole Family

        General Info
        Chen Chinese Cuisine provides Asian fare at a beautiful new location located in Crystal Lake. Our qualities and accommodations include: appetizers, assorted delicious chicken, duck, beef & seafood entrees, fried rice, full bar featuring foreign and domestic beers, wines, specialty beverages & frozen beverages, assorted hot teas, lunch specials, and more. Call today to experience the way Chen makes Asian cuisine.
        Email
        Services/Products
        Group Dining, Fish & Seafood Menus, Family Friendly, Wines, Appetizers, Soups & Salads, Fine Dining, Vegetarian Menus, Chicken Menus, Chinese Menus, Catering, Asian Menus, Romantic Dining, Bar & Grills, Delicatessens.
        Payment method
        master card, visa, cash, debit
        Price Range
        $$
        Other Link

        http://www.chenchinesecuisine.com

        Categories
        Chinese Restaurants, Asian Restaurants, Restaurants
        Other Information

        Parking: Lot, Private

        Wi-Fi: No

        Attire: Casual

        Wheelchair Accessible: Yes

        Cuisines: Asian, Chinese

        Alcohol: Full Bar

        Bike Parking: Yes

        Takes Reservations: Yes

        Outdoor Seating: No

        Price Range : Average

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