Papa Johns Pizza

Terrible. I wish I could give ZERO stars. I’m sorry I bothered to order delivery from this place.
Missing breadsticks and instead dropped off an unordered pizza that no one in the family can eat.
I phoned the store and explained the mixup. The inept employee named Zachary, said “I’m sorry that happened.” Silence...
So I prompted, “will you send the breadsticks or issue me a credit?”
“Ummm.......... let me get the manager.”
Long pause, then Zachary returns and says,” I’m sorry, we’re very busy, so the manager is unable to speak with you.”
I replied “Really??? Too busy taking other orders to fix mine??? Is my order, already paid for, not as important to you as the next customer?”
Another lengthy pause, then Zachary returns again claiming, “there’s no manager here presently. I guess he could call you another day.”
So now we add lying to the mix... was the manager too busy? Or never really there?
It’s really not about the breadsticks, it’s about the lack of customer service. Lack of basic training of front line employees. Lack of leadership on managements part. Lack of ownership from ANYONE.
Zachary- if this review finds it way to you, find another good service job where you’ll be taught some basic techniques of customer service and business, because your current employer is failing miserably.