Infiniti Dealership

"Buying experience was awesome. Service is usually great too :)
Thank you so much!

"

Great experience and love the Infiniti brand. I was treated perfectly and like always, with tremendous respect and provided a great deal on a new Infiniti. Felt like family buying a car at Lake Norman Infiniti.

They greet you properly and the waiting area is always stocked with coffee & beverages as well as a TV and free WiFi. I was able to get some work done while they took care of my car.

I have bought many cars, foreign and domestic, since 1964 and this repair experience has to be the best I have ever encountered. Problem solved in decent time, by knowledgeable professionals using really fine customer relations skills. I never at any time felt I was being lightly patronized, but felt both men had a genuine concern for solving the problem.

I have bought 4 vehicles from them and always is a pleasure dealing with all the staff from receptionists to management. The experience I receive when I go into the dealer is amazing everyone is friendly and knows you by name. I currently have 2 vehicles with them and when I bring them in for service it is always fast and efficient. The waiting area is great, they always have snacks set out an a fine assortment of coffee, tea and soft drinks. I will always have my vehicles serviced with Lake Norman Infiniti.

I went into the dealership to drive a M37S as my local dealer did not have the sport in stock. I had scheduled an appointment in advance to test drive the car through the VPP program. After driving the car, I was sold. They actually had the car my local dealer was going to order for me. They appraised my trade & gave me #'s that were acceptable even though I had a little negative equity in my car. I was unable to complete the deal that night, but told them I would return. I needed to verify that I could get financing for the higher priced car through my credit union as I was originally looking at a cheaper car. (My CU did approve me for the higher loan amount.) In addition, they would not allow me to take the car on an "extended test drive" to verify that this was THE car I wanted as the car had not been through inspection. They had just received the car, it still had the plastic on it, & the service department had not completed their checks. As such, it sounded as I wouldn't drive the car away that night anyways.



Upon returning to the dealership, the numbers changed drastically. Even though they could plainly see the deal we had worked the day before, they would not honor it. We tried to contact them since, but our calls go unreturned.



I would not recommend this dealership at all. I have since heard from other dealers in the area that they hear of similar experiences with Lake Norman Infiniti from other customers.