Market Basket

Just had the WORST experience at this Market Basket.

Ran in for a few things because I was passing by. I usually shop at Hannafords.

Anyway, I was checking out through the express lane. When it became my turn to "check out" my presence wasn't even acknowledged. The cashier then starts taking out her drawer. Her manager comes over, they have a little banter back and forth then she starts counting her money in front of him. They BOTH look at me and don't say a word and go back to what they were doing. At that point I was beyond irritated. That kind of behavior in a customer service role is ridiculous...especially when it's done by the cashier AND supervisor.

Once she is done counting, she packs up her things and another girl takes her place. They start chatting back and forth and the new girl asks her how she signs in (presumably because she must be new). They again start chatting back and forth without the acknowledgment that I had been standing there for 10+ minutes.

I got so frustrated that I just walked off and left everything there.



If you are working in a customer service role. ACKNOWLEDGE the customer. Let them know what you are doing, and that someone will help them shortly. Common sense!

It goes without saying that I won't be back.

This is a great store. The prices a very good. The Meat Department is particularly good, The butchers go beyond normal service to be accomodating. I would recommend this store on the strength of this alone.