Game City

We love Game City! Their management team is amazing. They got rid of front desk staff who were sub par and now have great customer service again. We've been coming for years and love how clean the shop is and how friendly the owner is. Their location is good, right next to Walmart. It's very family friendly and they have taken very good care of us every time. This is by far our favorite gaming store.

Game City has a lot of the same problems that you'll find at bad used game stores. Prices are inflated, used products are in poor/unsatisfactory condition, trade-in values are a joke, the store is unclean and unorganized, there are hidden terms and fees on returns, and (the worst offense in my opinion) horrible customer service. And I don't only mean when there is an issue; even just walking in you'll find the employees aren't too courteous and will not acknowledge you (even when you're the only one there). And don't even get me started on how they treat you when there is an issue! Now what makes Game City's case even more offensive than let's say a GameStop is that Game City is not a giant corporation, it's a private business. While I love supporting private businesses whenever I can, it's inexcusable for ANY business to offer unsatisfactory products, services, and insurance (refunds, replacements, etc.). GameStop may be a heartless corporation but ultimately they have the support to take care of many issues as well as maintain and upkeep their products. I can understand if Game City can't compete with GameStop when it comes to product diversity and/or competitive prices, but that's why it's even more imperative that their customer service be top notch and the atmosphere in the store be welcoming! There is really no excuse for such lack of quality control; especially for a one store operation. Gamers may generally be a fickle bunch but we're extremely loyal and will keep supporting anything that treats us right. Used game stores especially depend on loyal/return customers to keep them afloat, not just the casual consumer. So how does Game City hope to gain any type of long term success when not only do they offer a worse selection of products but also worse customer service than GameStop? Honestly if Game City continues with its current practices I wouldn't be surprised if the store didn't last much longer and goes by the wayside of other mismanaged used game/music/video stores. This place is a dud and ultimately not worth your business.