Exit 122 Outdoor Power Equipment

My mower was picked up on Tuesday 8/25 to have the transmission belt replaced. I called on Thursday for an idea of when it would be done, I was told Friday or worst case on Monday. On Friday, someone called to let me know I should change the deck belt also, I authorized doing that. I was told I would get the mower on Monday.
On Monday, I called at 9:30 and was told that it was unknown if my mower was on the delivery schedule and that someone would call me right back. I stated clearly at that time that I needed it that day even if I have to pick it up. Half an hour later, the "driver" called and got my voicemail, I returned the call six minutes and I was told the driver had already left and because I didn't answer my phone he left without my mower. In spite of stating earlier that I needed it delivered MONDAY, there is no reason that it shouldn't have gone on the truck, I had already made it clear that I would be available! At this time I was told "I will see what I can do to get it to you this evening and I will call you back". THREE HOURS later I called back to find out the status and again stated that if it wasn't being delivered that I would pick it up and I was told the driver was calling me, two minutes later he called to tell me that my mower would be delivered on Tuesday. I had to reiterate once again that I stated I would pick it up if it wasn't going to be delivered on Monday. This isn't rocket science, I stated several times that if it couldn't be delivered that I would pick it up, yet no one would TELL ME that it couldn't be delivered on Monday, instead left me hanging until I CALLED AGAIN at 3pm....would have been NICE to know hours before this rather than having to race against closing time! I have 3.5 acres, it needed to be mowed when the mower broke down, now it's beyond that, I was willing to pick up the mower but got the run around! My dad got jerked around the same way the week before on the delivery of his mower - he was told "we don't know if it's on the truck or not" so clearly this isn't just a bad day but a general practice. I've sent several people to this store, including my dad-who bought a new mower after I bought my new Cub Cadet there. While buying a mower there went well - the first time I needed service proved to be ridiculous, hope the folks I've sent there for a new mower never need service or obtain it elsewhere. I will seek service elsewhere and won't buy another cub cadet unless there are other authorized service centers in the area.