Family Pet Hospital

A couple months ago my dog Coco had some serious issues he had bladder stones and couldn't pee. I am not questioning the care Coco received but their customer service sucks. And when customer service sucks your whole experience is bad. What happen was I rushed Coco to the doctor and while my dog sat their suffering the vet kept talking money the same thing over and over it was like you better have the money or your dog will die. She spent at least 20 to 30 mins. talking about money before she would work on Coco. All she had to do was give an estiment and move on. I maxxed out my credits cards and used all my cash. Then one day I went in to buy some more prescription dog food for Coco and they had me on cash or credit card no checks. I will have you know I have never written a bad check to a vet nor am I on a list either. That ended our relationship then and there. As I went out the door I said I will not be treated like white trash. I had just spent almost 1100.00 on Coco. I will not recommend them to anyone you need trust on both sides.

I took my moms cat to their office to have him put to sleep due to lung cancer. After they gave him sedative shot, I was holding him until he fell asleep & saying my last goodbyes, unlike my dog I had to have put to sleep due to old age. He never closed his eyes. He was just limp, he started to throw up, & the vet assistant jerked him up like a rag doll held him over the sink & after specifically telling her I didn't want to see the process & what the animals go through, I saw that & then she turned him around & asked if I wanted to see him before they gave him the actual shot & his eyes were wide open & he had throw up hanging from his mouth. Not how I want to remember my pet of 15yrs. after seeing all that. I then had to pay, just wanted to get out of there I left afterwards. I called went back up there the next day after I had had time to regroup & asked for the owner. The woman at the desk said she was desk manager or something like that & told me the owners weren't there. So I told her about my experience. She apologized & said she would have the owners call me & they never did.

This vet was GREAT! Stacey went out of her way to make numerous phone calls to contact previous vets to ensure she had updated vaccination info for my dog. Dr. Bendorf came in, shook my hand, introduced herself, and was amazing with my dog- you could see she really loves dogs- both her and the staff were covered in slober and fur from my dog and they were delighted. Everyone there was very friendly and helpful. This was our first visit and I will definitely be taking my dog back there!

great staff, caring and professional vets. extended hours on a couple of days plus Saturdays till midday. I've used them for years and will continue.