Chico Sierra Real Estate Management

Great People to work with. Trying to find a unit and so far they are the only ones that have attempted to help me.

Hoping to find a place to live and hoping it will be with them.

I cannot give this business or its' service not even 1 star. Today was the most bizarre, abnormal experience I have ever had with a business. Like many of the other reviews throughout the internet, Sierra gave us a run around. It was a 4 bedroom apartment that was getting rented to 4 different, shared tenants . 3 of the 4 tenants were contacted by Sierra confirming a time and date for the walk-in and to be allowed to move in that day. After driving packing, loading, renting a u-haul, paying for gas, and driving for 3 hours to move in, upon arrival we were told the apartment was not ready. Again, this is after Sierra confirmed with 3 of the 4 tenants on the final walk-in and move-in date of today. We arrived at the office to try and find a resolution to the problem. I cannot believe that the situation escalated and we were verbally assaulted by the staff because one of us used their bathroom and we were told it was not a "public restroom". Steve, who is a staff member, even told us that he was not allowed to use the restroom. The staff, namely Kathy, would not stop yelling and talking down to us. The staff would not accept or admit fault about the confirmed walk-in date appointment. After reading all the reviews throughout the net, I am literally baffled at how the Better Business Bureau still shows this business as an A+ rating. The ratio of good reviews to bad reviews is 1:10. That says a lot about the poor experience with Sierra. As of the posting of this review, the BBB shows 4 complaints through their website alone. I now question the credibility of the BBB. It's very transparent that the BBB is not looking at the complaints seriously and I would not recommend you take the A+ rating on this business at all serious. I strongly recommend that you take your business elsewhere. Sierra is the most unprofessional business I've ever encountered. They have no accountability and will make any request you have, as a tenant, a living nightmare.