Roeser's Bakery

Family members went to get a quote for my daughter's quinceanera cake for me on Super Bowl weekend since I live in Indiana. They told my family that 3-5 days and 3-5 days came and went. We called and they said "we are very busy because of Valentine's day give us 7-10 days" and that came and went. I called them on Feb 13 and they told me that they are so sorry but we will get a call Friday Feb 15th for sure. Well today is Sunday Feb 17 and they never called, so I decided to call them again. The young lady that answered the phone gave me a different number, which by the way was a fax number. I called back and told her it was a fax number and she repeated the number to me and I told her it's a fax number. She got really stupid with me and I asked to talk to the owner or manager, she said I am the manager and I said "oh so this is how you treat your customers and you can't give me the right number." She said, "well that's the number and that's the person to talk to." I said, "but your the manager right? you should handle this, yet your the manager and your giving me to someone else to get my quote."



These people have the WORSE customer service EVER!! Apparently they didn't want my business and I will NEVER give them my business! They don't know how to treat or talk to their customers, I don't care how busy you are you attend your customers professionally and do what you say you are going to do! They might have delicious cakes and pastries but I will NEVER buy from them again because they were so unprofessional and rude!!

I VISIT ROSE'S ON NOVEMBER 15,2010 IN GOT VERY POOR SERVICE FROM ONE OF THE MANGER. I SHOPPED AT ROSE'S FOR YEARS SPENT OVER HUNDRED OF DOLLARS WITH ROSE'S, I PURCHASE A CAKE IN I LOST MY RECEIPT, IN THEY ALSO LOST MY ORDER FROM , I DON'T NO IF IT WAS BECAUSE I PURCHASE THE CAKE 3 WEEKS EARLIE, BUT I COULDN'T GET MY CAKE, I FELT WE BOTH WAS IN THE WRONG CAUSE I LOST MY RECEIPT IN THEY LOST THE ORDER FROM, I SPOKE WITH VIRGINA ONE OF THE MANGER IN SHE WAS VERY RUDE IN THEN WALK AWAY FROM ME WHILE I WAS TALKING TO HER, THEN I SPOKE WITH VENESSA WHICH WAS VERY VERY NICE EVEN DOE I STILL DIDN'T GET MY CAKE SHE STILL WAS VERY NICE ABOUT THE SITUATION, IN YES I WILL BE CONTACTING BETTER BUSINESS BUREAU TO REPORT THE SERVICE THAT I GOT FROM VIRGINA.

I recently went to Roeser Bakery for a birthday cake. It had been many, many, years since I had been there. I live way on the other side of town but it was worth the drive. The cake was the best. My grand daughter's birthday is coming up and I definitely going to order from there. The young lady who waited on me was patient and very nice. As I was walking down the street to get on the bus and a gentleman saw the bag he even commented on how good of a bakery it is. Kudos keep on doing what you are doing.