Pratt Auto Works Inc.

On a Sunday afternoon,my car broke down,and I didn't know what to do.My friend called me and told me to take it to Pratt Auto since its open on Sunday.I towed my car there.They fixed it within 1 hour.They only charged me $65.What a bargain!The owner was a very friendly guy and the mechanic named Monty was very trained.They found the problem really fast! I recommend Pratt Auto to everybody.Thanks Tony . Excellent job!

A mechanic named David reattached my muffler for $30 and after he was finished he walked into my driver's side mirror, which had been previously broken and snapped it off. I had glued it back on. I asked him since it was now hanging if there was anything he could do about it. He said that he would use epoxy and glue the 2 pieces back together and that I could pick it up in the morning. I went back the following afternoon and he said that he had forgotten to glue it and had one of his guys dialing the phone to get a quote for a new mirror. He quoted me $60 and I said I didn't have $60 and I just wanted my old mirror back. Then they heckled me about it only being $60 all the while referring to me as "little lady". I asked when I could come back and pick it up. They told me the following day. I called that Monday because I had to work the following day. When I called the guy who answered the phone said that David was not in and quoted me $70 for a new mirror at which time I raised my voice and said "that was not the agreement, I'm not going to buy a new mirror from you." The following Wednesday I returned again and saw David who told me to come back in an hour, that again, the mirror was at home. I have not yet gone back to get the mirror, but all I can think of is how manipulative and ignorant these people are. I'm planning to return there with the police! DO NOT EVER GO TO PRATT AUTO- CUSTOMER BEWARE!!!!!!!!