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(509) 682-4321CallVisit WebsiteVisit WebsiteMap & DirectionsDirections137 E Woodin AveChelan, WA 98816Write a ReviewWrite Review

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Tyler E.

07/24/2015

Overall

West side pizza.... More like gross side pizza. After eating this pizza I died. It's that bad. The pizza is worse than bowling alley pizza. The service was slower than a sloth. I now have memory loss. Id

chelanmom

04/26/2013

Overall

I have been a very loyal customer for quite a while - going at least once a week, sometimes twice. Recently we had a very unpleasant experience. Not as far as the food goes, but the service.



We got 5 lunch specials, and all wanted hawaiian. But there was only enough for 4, so we improvised and decided the last meal could do half, and half of something else. The gentleman helping us was on the last meal/plate - when the lady at the register walked up and asked: "What are they having?" He replied "Pineapple" - she continued to say: "No, give that to the guy behind them, they can wait for another pizza to come out." And that is exactly what he did.



The staff was unapologetic - the poor guy behind us that got served our slices looked over and said "sorry". Why does he have to apologize for their choices? They did not have the decency to say sorry themselves. If he had the common sense to know that that wasn't right - how does someone who encounters people everyday and knows they are in a customer relations industry not know?



We immediately asked to speak to the manager - and a young man came up and spoke to us. Said he apologized, and that he would go talk to her.



He came back with a gift certificate and said that she was in a hurry and didn't realize we hadn't been served, she's pregnant, blah, blah, blah... which is BS. Because she specifically asked the guy serving us what we were having and not to give it to us, but rather give it to the guy behind us. I've been pregnant before and have never been that rude.



Well, today we went back and she was at the register. Fine. Doesn't bother us - people make mistakes... we had moved on from the previous incident. She seemed very nice to the lady in front of us... when it came to our turn on the other hand... She didn't acknowledge us. Didn't say "I will be right with you." Nothing!



She instead walked back to the kitchen - and asked the cook... the cook for goodness sakes! To come up and ring us up. She obviously does not know business is business and that life goes on. She was stuck on the past and did not want to serve us! Come on! We were the ones disrespected, we could have decided never to come back... we were over it!



We asked why he was serving us and not her, and he said she was going to the restroom... BS! She didn't go to the restroom, she kept on working... and not acknowledging us. We told him how dissatisfied we were and that we wanted to speak to the manager... well, guess what? She is the manager...



That was so rude. Talk about feeling unwelcome. Needless to say, we will probably not be going back... at least not while she is on shift. To have to go through that again? Walk up ready to order and for her to walk off and get someone else to serve us?



They really need to get them some customer service training, and an etiquette in politeness.

hulsets

07/08/2011

Overall
Great pizza. Friendly fast service.

Really good, simple pizza and cheese sticks.

Details

Phone: (509) 682-4321

Address: 137 E Woodin Ave, Chelan, WA 98816

Website: http://www.westsidepizza.com/locations/chelan

More Info

It's all about the pizza!

General Info
They said it couldn’t be done. But Jason West, founder of Westside Pizza, sold everything he owned in 1996 and opened his first location in Colville, WA. Soon, word of his delicious pizzas made from only the freshest ingredients and freshly-made dough spread near and far. Jason’s attention-to-detail quickly earned the appreciation of a growing number of loyal customers throughout the Pacific Northwest. It seemed that people were responding quite well to everything he was offering – from his delicious pizzas with hand-selected premium meat toppings to his unwavering store-wide commitment to customer service.Today Westside Pizza has been called “one of the fastest-growing pizza chains” with over 20 locations in Washington, California and Idaho. (We’re not exactly sure who called us that, but after experiencing over 36% growth during the past three years, when so many other restaurants have gone under, we must be doing something right!) So click on the “Locations” link above for the store nearest you and stop by for a real taste treat. After just one bite, you’ll see for yourself why it’s so good to be “all about the pizza.” One of the cornerstones of Westside Pizza’s success is our steadfast commitment to using only the freshest ingredients possible in our delicious pizza creations. Whether it’s our signature tomato sauce, made with only freshly-canned premium California tomatoes, or our freshly-grated 100% real mozzarella cheese, or our hand-selected and freshly-cut produce, you’ll know that every ingredient we use is the freshest and most flavorful we can get! We do it because anything less would result in a less satisfying and less flavorful pizza. And, when you’re “all about the pizza,” these little details make all the difference in the world. Just ask your taste buds! What good are fresh toppings if they’re cooked on top of cookie-cutter, frozen pre-made dough? Westside Pizza only uses freshly-made dough, prepared right on premises. So every pizza has just the right amount of lift, texture and flavor, thanks to our proprietary dough preparation and proofing process. Now, of course we can’t give you our exact recipe, but once you bite into a freshly-baked Westside Pizza, you’ll know why our competitors have been trying to duplicate our winning recipe since we first opened. A pizza is only as good as it’s toppings. And at Westside Pizza we proudly use award-winning premium meat toppings from the Fontaninni Meat Co., one of the top family-owned Italian Meat Companies in America since 1960. These delectable toppings are made from only high quality beef and pork, and spiced with a unique blend of herbs for a truly outstanding flavor. And all the toppings we use exceed the highest quality standards in the industry and adhere to the U.S. government’s strictest food safety practices. In total, our premium meat toppings are just another way we’re all about the pizza! At Westside Pizza, we know that even the best tasting pizza won’t be as enjoyable if your total experience isn’t equally amazing. That’s why we employ a unique company-wide 17-point policy to exceed customer expectations. It starts with the way you’re greeted when you walk in the door. And continues with how your order is taken at the counter or when you call for a delivery. We are also proud to offer one of the best guarantees in the pizza business. It states that if you’re not 100% satisfied with your Westside Pizza, you can return it for a new pizza or a complete refund. (The only catch is that you need to return at least 50% of the first pizza, just to keep everyone honest.) We go to these great lengths to ensure your satisfaction because we know you have many restaurant choices. And every time s
Email
Brands
Pepsi, Westside Pizza
Payment method
master card
Categories
Other Information

Parking: Street

Wi-Fi: Free

Bike Parking: Yes

Attire: Casual

Cuisines: Fast Food, Italian, European, Vegetarian, Continental, Pizza

Alcohol: No

Takes Reservations: No

Outdoor Seating: No

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