Crown Chrysler

Without a doubt the worst car repair experience of my life.



1. My quote went from $1600 to $1200 when I complained. They didn't tell me that they were leaving parts out of the repair. Inside the engine.

2. Within 5 miles of leaving I had problems.

3. Somehow 9 hours ($900) billed the first time became 1.5 hours to "go back in". And the problem that I took it back for (that wasn't there before the repair) was not fixed. I honestly believe that they did not replace the part that I was billed for. But they did comp me for that time.

4. They could not grasp the fact that the car had to be driven a few minutes before it started making noise. Even though I mentioned it several times.

5. Took it back again for another look and asked them to look into why my A/C no longer works. The Service Advisor made no note of my comment about the A/C. Still not working.

5. Told by the Service Manager that I had a bad serpentine belt bearing making the noise. Told by the Service Advisor that they replaced it, it didn't make much difference...and they took it back off. And the A/C? A crimped O-ring. It has to be removed and put back in to get crimped. And I surely did not do that.



Overall experience was absolutely terrible. This is the first time that I have taken my vehicle to a dealer and I will never do so again. I could get better service from a shade tree mechanic and save $1000 in the process.



And they lost my new car business. So ultimately, it's their loss...

I wanted to rate negative 5 stars but it wouldn't allow it

This Dodge dealer is disgraceful. I have never been more disgusted with the service I've received from this particular location. From the service manager to the service representatives this is the most incompetent group of "service associates" I've ever encountered. Over 2 years of repair has been going on for the same issue with my Dodge Grand Caravan and there has yet to be resolution to this issue despite the approved instructions and directions from Dodge Corporate. I will never purchase a Dodge, Chrysler, Jeep, or otherwise, of any kind, again for this never ending nightmare I've suffered through.