Carolina Kids Dentistry

Dr. Malley is wonderful with my 6 year old. She was so gentle, and explained everything to her before they started! The entire office team was wonderful. They all are so happy and understanding of my children! They are patient and gentle at every appointment! The front office is so sweet! They are always smiling and always engaging with my kids when we come in! I highly recommend them to anyone!!

I am giving a 5 star rating based on Dr.Malley and her staff in the BACK. They are amazing. Dr.Malley goes above and beyond for her patients. I am a mother of 2 girls who are very finicky and scared and they are always amazing.



However the office staff in the front, ins, surgery scheduling... They are not my favorite people. They have lied,failed to return phone calls, etc. At the end of the day those girls don't deal with your children.



I feel blessed to have Dr.Malley treating my children and I know she does what is in the best interest for their dental health.

Office staff was not helpful and would not file with insurance. It took over 6 months to get our account correct after many follow ups and dispute filed through insurance.

Our experience was Great! We came home under great circumstances. UNTIL I realized they forgot to give me my license back. I immediately called the office & it was still in the copier. She said they'd send it by mail that day. Almost 2 weeks later I ordered a new one because they assured me that they had sent it out the day I called. I finally received my original then 2 days later received my ordered one.

THEN... I received a bill but between my 1st & 2nd insurance the bill should be paid in full. I called the office to which they responded with "we only accept 1 insurance, we don't do secondary insurance". Why wasn't I told that on the phone when I made the appointment & why wasn't I told the day of the appointment.

I am now receiving a bill with my name misspelled for one & demanding me to pay a balance that my insurance would cover if they'd just file it. I would not normally make a huge stink but I can't file it myself & I'm out of work due to layoff & don't have an extra $87 laying around right now. Now I'm back to having to find a new dentist for my kids. I was even willing to drive that almost hour to that office because of the hygienist & dentist & how gentle they are but the office staff completely ruined our visit & our plans of having a wonderful dentist & staff. And do you think they have even bothered to apologize, help with the situation, anything, No.