Best Friends Pet Care
10301 Feld Farm Ln, Charlotte, NC 28210
- Mon - Fri
- 7:00 am - 7:00 pm
- 8:00 am - 5:00 pm
- 11:00 am - 5:00 pm
Exceptional Care For Your Pets. Peace Of Mind For You.
General InfoPersonalized care with lots of fun activities and a pet-loving staff: that's why dogs and cats around Charlotte wag their tails at our name. Whether visiting for an overnght stay, a day at the salon, or a doggy day camp session, pet guests can relax and feel comfortable in our safe and secure climate-controlled building. We feature your choice of group play sessions or one-on-one activities for dogs, plus spacious two-room suites with lambswool bedding, premium meals and daily room service. Cats enjoy a quiet wing, away from the dogs, with multi-story condos and their own special amenities.
American Boarding Kennels Association (ABKA)
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I have beeb a good reliable customer for 3 years. When faced with an incident, they didn't work with me at all or show any courtesy. They say my black lab bit another dog while in a holding area with other dogs, unsupervised. They could provide nothing because cameras are streaming, they don't record so I only have their word that it was my dog. And in the past, I got a bad report card for a dog that wasn't mine. They asked to cover the other dogs bill. I tried to work with them explaining I didn't think it was right that I would be 100% responsible as their were several unsupervised dogs and no supervision. Communication completed stopped with Rachel B and the next thing I know I get a letter from a collection agency. No courtesy, no warning. I wouldn't recommend using them.
while we were away, which was SO cute!
Best friends seemingly has friendly staff who are interested in the welfare of your animals. However, when I went to board my dog I was unpleasantly surprised to find out that I had to pay extra for my dog to be taken out of the kennel and walked daily. Not only was I expected to pay for a basic necessity for my animal but, the walk was in a small area around the air conditioning units out back with no grass. Secondly, once I realized my dog was not to be properly exercised I was certain they would at least walk my dog to use the bathroom everyday. Instead of reassuring me this would happen, the manager on duty told me that the dogs just "learn" to defecate in a particular area of their kennel and a staff member would be by to clean it up a couple of times a day. Honestly, I was entirely unimpressed and I have found it is a much better value to board my dog at the vet where I am certain she will be properly cared for.
Best Friends is fantastic and my little guy (Ollie) loves going there! Ollie goes to 'school' (ie Doggie Day Care) 2 or 3 times per week, boards with them several weeks per year and this is the only place where he is groomed. (And the best part about Doggie Day Care is that Ollie is exhausted and drops after a day of playing with all his buddies! :-) )\r \r The staff is always very caring, considerate and concerned - they know Ollie and, more importantly, he absolutely adores them! I always joke with the staff that Ollie seems more excited to see them (and give them puppy kisses) than me.\r \r My job requires that I travel a fair amount and unfortunately recently had to board Ollie while he was recovering from an illness. I was worried and feeling very guilty about leaving him but the staff took EXCELLENT care of him (administering his med, etc) and by the time I returned at the end of the week, Ollie was nearly 100%. Knowing how worried I was, the staff also went out of their way to send me email updates and photos to let me know how he was doing while I was gone. This was such a relief and so very much appreciated!\r \r To net it out, Best Friends is a full service facility that cares as much about our pets as much as we (the owners) do. I can't imagine taking Ollie anywhere else!
This place is so adorable and everone that works there is highly educated in their field. They love what they are doing and it shows. Molly thinks she is going to play with all of her friends when I ask her if she wants to go to camp--that is what we call Best Friends. They have so many activities to choose from, they can even have a holiday meal or ice cream delivered to their room. The kennels are large and the building is air conditioned. it does not smell like animals and the level of care they give their guests is unsurpassable. Molly had to go to her vet for a check up while we were away and they took her for us at no cost. I will never go anywhere else for her needs, plus they all know her and she loves them!
Best friends is awesome my dog loves going to camp he comes home and goes right to sleep. He is always pooped when we get home. When i drop Bailey off the girls up front are so helpful. When they see I'm in a hurry the grab Bailey and say have a great day. I'm never woried about him in camp cause I can go online and watch him from my desk at work. Best friends makes my life so much easier i dont have to come home to a huge mess and bailey gets all his energy out. Having a lab is alot of work but best friends makes it so much easier. And when I'm running late from work they let him stay over night. The new manager is awesome as well she loves my dog and knows who I am when I come in the door. The whole staff is great. I love this place and so does Bailey!!!! :)
Everyone and everything here has been sucha delight. We have been taking our two dogs to Best Friends since they opened their doors. Everyone is so loving, knowledgeable and accomodating. Daisy loves going to Camp and their boarding kennels are large (Daisy gets a TV!), clean and they even give you a report card letting you know who your pups friends are, how they ate, went potties and what they did while they played or stayed. They switched management about a year ago and it is the best it has ever been!! We will never go anywhere else. Daisy loves everyone there and they love her like she is their own! She does not want to leave camp sometimes--it is too cute. They will show you every last nook and cranny of the place, anything to make you feel safe about leaving your pet. I have no reservations when I leave her. Thank you
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