More Info
- Extra Phones
Fax: (704) 333-1599
TollFree: (800) 583-9179
- Payment method
- all major credit cards
- Neighborhood
- Optimist Park
- Other Links
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Reviews
09/01/2018
My awning began falling apart before the 5 year mark. We were happy with our first Alpha awning that we purchased in 1998, but our latest Alpha awning installed in 2013 has a seam coming apart (4-foot-long and growing) and water now leaks through, even though the fabric is still in very good condition. We contacted the company right away and sent detailed photos. The new manager was unconcerned, actually saying “you should be glad that it lasted that long.” He stated that he would try to repair it if we PREPAID the $418 estimate but also made it clear that they are NOT making any guarantees on how it will FIT or LOOK afterward or whether it will CONTINUE to LEAK. We asked for at least a discount, which was shouted down with a “no!” We asked to speak with the family that owns the company; we were told they are not involved in the day to day operations any longer leaving us with this manager as the only point of contact. During the last conversation we had with him he demanded we decide immediately whether to accept his proposal; when we wanted more time to discuss he then angrily stated he would not be repairing it and abruptly hung up. We were never rude to him; we only asked him to stand behind their work and do something more to make it right. We would really appreciate if someone from the company would reach out to help restore our awning as well as our confidence in this company.
07/30/2007
We were very pleased with the quality of service we received from Alpha. From the minute we called, they were friendly, knowledgeable, and easy to work with AND our awnings look great. I would highly recommend them!
Details
Phone: (704) 333-1581
Address: 411 E 13th St, Charlotte, NC 28206
Website: http://alphacanvas.com
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