Planters Trace Apartment Homes

We moved to Planters Trace Apartments in May 2014. What a mistake!



We live on the ground floor and have had to deal with maintenance issues since July 2014 - and we are still dealing with the same exact issue today, September 22, 2015. We had a leaking bathroom ceiling that we have reported to the property manager multiple times since July 2014. The maintenance man at the time stated that the leak was coming from the tub upstairs so he would caulk the tub and consider it a "fix". This happened several times and it never stopped the leak. We reported to the office manager again on July 20, 2015 that water was still coming through the ceiling (12 months after our initial report and after multiple reports regarding this same issue) and we needed this fixed. I informed the property manager that we would be traveling for a few weeks, returning on September 2, 2015, and we expected the leak and the ceiling to be fixed before we returned. It did not happen. We returned home on September 2, 2015 to not only a leaking ceiling but also to discover that the ceiling was falling into the tub now. There was also visible mold on the ceiling. They again told us they would fix this issue. It was not. They resorted to caulk yet again and patched our ceiling. The result of this patch job was that water was coming from the vent and the light fixture in our bathroom.



Finally they ordered a new tub, 10 days AFTER we returned home, and installed it in the apartment upstairs and the leak stopped. But our wet ceiling still has not been replaced. It has been "patched" but not replaced. We had an agreement, in an email received from the property manager, that the ceiling would be torn out, the mold issue addressed, and the ceiling repaired today. The email states that the painters would arrive "by noon" today. That did not happen. They finally showed up at 2pm today but we could not accommodate that schedule due to work commitments. The painters informed us that they were never told to be there by noon today so off to the leasing office we went to get this straightened out only to find out that we were lied to again. We have had to hire an attorney to resolve this issue, sent multiple emails, and finally have sent a certified letter (required by law) to inform them of our intent to vacate the property if this issue is not fixed within 2 weeks (a specific date was given).



This is not the only maintenance issue we have had at Planters Trace. On July 20, 2015 I also asked that our A/C unit be serviced and cleaned (these units are very old) and as of today, that still has not happened.



We want to help others to not make the mistake we made by moving here. The oak trees are beautiful and the salt water pool is nice but the apartments themselves are very dated and maintenance remains a major issue.



The time we have dedicated to having this fixed, the money we have paid to an attorney, and the frustration of living in this place have taken their toll on us and we want to save you from making the mistake we made. We are excellent tenants who get along well with our neighbors, pay our rent on time every month, and don't cause any problems and we do not deserve the situation we are now living with.



Our recommendation is to avoid Planters Trace and find your new home elsewhere.