Grand Dental-Channahon

My husband was referred here by a co worker with the same dental insurance. I also had a printed out paper that listed Grand Dental as in network. When I made the appt, I stated I was a referral from the co worker and gave my insurance information. It turns out they don't check insurance information before doing dental work. The print out I had was incorrect, so I got a bill for over $200 for just a cleaning and x-rays (and this is after they billed my insurance since they charge $200 over the allowed amount). My advice is not to allow them to do any work on you without them guaranteeing that they checked your insurance and that the dental work is covered. My old dentist did this automatically, but this office is happy to charge you the full amount instead of checking if your insurance covers something.

My wife had dental implants performed by Dr.Mark; she spent 4 hours lying prone while the dentist was working on other patients,never being asked if she was comfortable or needed the rest room. She had 6 posts implanted, 4 on top, 2 on the lower jaw. She paid cash. She had to wait for 3 months for the implants because they didn't fit correctly. When they became loose &kept falling down, she went in without an appointment & confronted an arrogant Dr. Mark who refused to help her unless she paid more. He previously told her that the implants were permanent & would only require a 6 month hygienist appointment. She is done with this dentist. Unfortunately she still has not remedied the problem.