More Info
- General Info
- Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Catonsville. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
- Services/Products
- Airport Pick Up Auto Rental Car Rental Luxury Car Rental Rent a Car Rental Cars Van Rental
- Brands
- Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
- Payment method
- amex, discover, master card, visa, cash, check
- Other Link
https://www.enterprise.com/en/car-rental/locations/us/md/catonsville-rolling-us-route-40-1822.html
- Categories
GalleryView all (11)
Reviews
11/27/2015
I normally love Enterprise and got the normal great service from a very nice neighborhood location. But when I went to decline the insurance as I always do (since I'm already covered both by my own car insurance and by Visa) the agent informed me that in the event of any damage I would be assessed not just the repair bill but also Enterprise's "loss of revenue", which my insurance would not cover. So I wound up adding 50% to the cost of the rental - by then I had no alternative.
Loss of revenue assessments, while legal in some states, are dishonest and one-sided. They don't reimburse me for lost revenue if I have a flat tire and miss an important meeting. And their financial loss from an out-of-service car is not the "hypothetical revenue" but the "actual profit" - a much smaller number.
Needless to say I was very disappointed in this tactic from what had been my favorite car rental company.
11/15/2015
I will never rent from Enterprise Again.. I made a reservation for the weekend since I needed to have my car worked on at the Toyota Dealership right behind them.. I was in a hurry and needed to get a car for an appointment. I was asked over the phone whether I had a credit or debit card. I have a card that acts as both so I suppose its viewed as a debit card. Nevertheless I have rented from them recently, they had my insurance and personal information, Knowing I was in a hurry and needed to get to an appointment, this person had to stay in his little narrow box and demand that I provide more paperwork (which was in the car at the dealership) instead of finding a creative way of working with me so that I could have made my appointment and then come back to give him what he needed. Yes I yelled, I was very very angry,, That's when he said he won't do business with me. That's fine by me.. I will never do business here again and I will make sure I tell everyone I know.. I hate to do these reviews. I have to feel that I was treated very unfairly to go to the trouble to do this.
10/08/2014
I have had the most pleasant experience with Enterprise Renr-A-Car on Route 40 in Catonsville. They are a team of excellent young men who are dedicated to full customer satisfaction. They have become my family. Eventhough I have a car now, but I continue to rent with them every weekend. Thank you for your dedicated services.
Details
Phone: (410) 788-7891
Address: 6408 Baltimore National Pike, Catonsville, MD 21228
Website: https://www.enterprise.com/en/car-rental/locations/us/md/catonsville-rolling-us-route-40-1822.html
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