Capital Ford Mazda Hyundai

Rick has been by far the most professional sales person I have met when buying vehicles. Service was exceptional

They all worked very hard regardless of how irritating I might have been. I am very happy. Pam was very professional and treated me with respect

Everyone at Capital Ford was very nice and cooperative. made online car buying proces simple

Pam was absolutely wonderfgul. She was honest and real. for a car salesperson that can be hard to find. I loved doing business with her.

Very happy dealing with Al. Hope he is still around in 6 years when I come back for another car :) Awesome Dealership.

We loved Bill, he was the best salesman ever!! He was so helpful and thorough, We ended up leaving with exactly what we wanted and a great deal!

Very nice people here! Everyone was so helpful and welcoming. Thank you very much for making this process so easy.

Date of Ripoff Thursday, 05/26/11

Capital Ford, Carson City Nevada

Routine recall for 2004 Ford 150 airbag



Dealer damaged steering wheel and column refuses to repair it.



Claims to have replaced the recall parts. Owner has no way to verify this



Did not do a diagnostic on the airbag system, yet claims that the airbag system is failed.



Vehicle now has presistent vibration in the steering column at slow speeds.



Dealer denies that they cause the vibration.



Ford National says what the dealer says goes. I now have to pay for diagnostic on the recalled airbag parts and the damage to steering.



Service manager lied to Ford National and claims they did a diagnostic on the airbag system. Dealer presented no paperwork to owner showing any diagnostic whatsoever.

The car is amazing BUt my wife and I both bought new cars on the same day and only because they wouldn't give up the cars to Reno Mazda and promised us we could still use Reno Mazda for service. Now Reno Mazda says we have to take our cars (Mazdas) to Jones West Ford for all service and both Reno Mazda and Ford say that Carson has been screwing people constantly just telling them what they want to hear. Buyer be warned......if you want an honest answer DONT go to Carson! Now we have to go through the process of cancelling the "Premium Service Plan" we bought with Carson because it's not worth the paper it was printed on and we will have to purchase out of pocket a decent service plan with a MAZDA dealer instead of a Ford dealership. You guys know who we are too, why don't you make it up!