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BBB Rating
A+
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Payment method
all major credit cards, cash, debit, check
Categories
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

Reviews

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kalyson

10/26/2007

Overall
Dishonest - poor business practices

Yes, there is a large selection of interesting items. However, the published store policy is: Exchanges are accepted, although returns are not. We bought a leash that was defective and 15 minutes after purchase we tried to bring it back. The staff there lied and said, "We never accept exchanges -- store policy." We just wanted a different leash. We did not feel safe using that leash with our dog. We left the leash with the staff and exited the store with no leash. We purchased a better one from another store, but lost our money and the leash from the Diggity Dog store.

claimed iconBusiness Response01/12/2008

Had this customer simply kept the packaging of the leash they bought, which they were reminded of at the time of purchase, it would have been exchanged without issue. We exchange items all the time that are within the store exchange policy. This customer did get their money back, and we're sorry for their negative experience.

This listing has been claimed by a business representative.

Details

Phone: (831) 625-1585

Address: Ocean Ave & Monte Verde St, Carmel-By-The-Sea, Carmel By The Sea, CA 93921

Website: http://diggidydog.com

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