Crystal Resort Cleaners

I want to preface this review by saying I work in customer service so I like to think of myself as a patient understanding customer. With that being said , I have never in my life dealt with a company that was so rude and disrespectful to its customers. I have no idea how they stay in business. I dropped off several items to get dry cleaned and when I went to go pick them up, a pair of khaki pants were covered in yellow stains. It looked like a chemical liquid had been dropped on them. No problem , the lady behind the counter offered to send them back to be "fixed" . Went to go pick up my pants , and they were still covered in liquid stains. A this point realizing my pants were ruined I asked to fill out a claim form. I was told they "don't believe in them, but a manager will call you to discuss it". I never got a phone call. Stopped in several more times, only to basically be told I was out of luck. At this point, I don't even care about the pants anymore, they were old and I don't really know if I fit in them anymore. I ask if I can at least get refunded the money I payed to have them ruined. apparently the counter help is not allowed to give refunds either. I've written e-mails to the company hoping someone , anyone would get back to me. No dice. I basically paid to ruin my pants and was not offered even one apology by anybody. I will be telling everyone I know in this Valley not to use them.