Chevron

Owner is a crook. Refused to stand behind the work of his employees and provide even a partial refund for ruined brakes. Read below for full details.



On September 14, I take my wife's Ford Edge into this gas station for a brake job. Replace the brake pads and turn the rotors on all four wheels. We get the car back and the brakes still feel soft. The car is pulling hard to the left when I hit the brakes hard, the peddle goes to the floor when backing up (still coasting), as well as when going slowly forward; and the rear wheels are squeaking (noise abating when applying the brakes, so obviously a brake related squeak).



On September 21, I take the Ford back to Chevron to have them fix it. I tell them the problems (listed above), and they have the car for another full day. I pick up the car around 4pm, and I'm told that the problem is with the calipers and "to take it to Ford". NOTE: They TOLD me to take it to FORD.



On September 22, I take the Edge to Ford. They have the car until Wednesday the 23rd. I'm told that, and I'm quoting here, "Whoever turned the rotors didn't know what they were doing." And "It looks like they had the bit in backwards." and "They ruined the rotors". So, I told Ford to fix the brakes. "Make them right" I said, but "save the parts." This repair job cost me $550.00.



I went back to Chevron on Thursday, September 24th and offered to pay for the labor on the front brakes, but want a refund on the pads and a full refund on the rear brakes. Since I told Ford to "make the brakes right," I'm willing to eat the cost of the front brakes, but I want a refund on the rear. They ruined the rear brake rotors; they told me to "take it to Ford"; and I thought this was fair. I'd pay for the front, they pay for the rear. I'm told "No". Because I "didn't take it back to them to fix the rear." Ummm...HELLO!?! They told me to take it to Ford. I gave them a change to fix it and they didn't/wouldn't.



This whole experience cost me $450 MORE than what it would have cost, had I just gone to Ford to begin with. Chevron charged me $300 for their brake job, which ruined the rear rotors, that then cost me another $150 to replace. On top of this, my wife was without a car for four Days. This whole thing was an absolute HORRIBLE experience!



I will **NEVER** go back the them. I've been loyal to them for car repairs for almost 10 years, but it cost me $450 to learn that they do NOT stand behind their work and are willing to screw their customers for a buck.



For the sake of your own wallet, STAY AWAY!!!!