Hess Express

BAD FUEL!!!



They deserve zero stars however I though giving one start would be more effective to reduce their overall rate. They sold us bad gas yesterday and as a result our car stopped working and we have now to replace our fuel pump!!



Yesterday, around 7.45PM, we filled our gas tank at this Hess station in North Cambridge. We drove about 3 miles, stopped at CVS for some minutes to get some items and when we wanted to go home the car would not start. The engine would start however wouldn't hold as if it had stalled. We had to leave the car there overnight (and catch a bus home) and get it towed today in the morning to the mechanic. Diagnostics: BAD FUEL!! The gas was contaminated and ruined the fuel pump which we now have to replace. Considering that this is quite an expensive repair, we called the Hess station to ask how they would like to handle this. The manager was rude and discarded any responsibility saying inclusive that if something happened to the car it was obviously our fault. I guess we will see them again in court!



We have been good clients of this Hess station and in fact the last two times (bad gas inclusive) we got gas it was there. No problem with the gas the time before yesterday, however this last batch was obviously not good. We will NEVER TRUST THIS HESS STATION AGAIN! And we will definitely go somewhere else from now on.



If anyone has had the same problem with this gas station please let us know!