Bob Smith BMW

Terrible Experience - My daughter was interested in a 2012 Mini and had met with Robert "Rockstar" several times about one particular used Mini. She went back one final time and asked that my wife and I drive up to see the car and complete the deal. Rockstar took me for a last test drive. He did explain that there was another buyer also interested in the car but told my daughter she had "dibs" on the car if she wanted it. After my test drive, we all sat down to conclude the deal. My daughter was so excited to own this beautiful car. Just as we were about to begin the paperwork, the manager, Chris Knutson, walked in and said that the other party already was already buying the car and took the keys from Rockstar! This, after two days of our daughter working out a deal with Rockstar! This after we drove up from Northridge to close the deal. This, after our daughter was told by their rep that she had first dibs on the car! She was crushed. Chris simply said that the law allowed him to do this, knowing full well that my daughter was interested since the day before and that we were ready to conclude the deal. When I contacted the general manager about this, she seemed to understand our upset and said they'd make good to find her a car of "equal or better" value. In the weeks that followed this clearly didn't happen and we were basically ignored from then on. This is a terrible place to do business with!