Acre Mortgage & Financial, Inc

To work through a quality approval, it is necessary to obtain many more details than name, employment and social security information. We have never spoken to a Terry Toms; I am inclined to believe this (alias)individual was not able to be helped with a mortgage by our office. While we are happy to assist in any way we can, and we do speak at length with our callers, their situations can be more difficult than the caller realizes. This typically results in what the caller feels is repeating him/herself, when in fact, we are trying to determine specific details to assess if we can do the loan PRIOR to them spending hard-earned funds for appraisals, inspections, etc. The "loads of paperwork" sent would be reviewed in an effort to figure out if the loan is even possible. I noted that the poster had no complaint about being charged for any service we attempted to offer. Our time is never compensated unless we are able to close the loan successfully. Unfortunately, taking the time to evaluate a file properly does not always result in application and closing.