Everland Play

Each time we visited the Everlandplay in the last few month we were asked to fill out the liability disclaimer form with our personal information,to include child's full name and address, as the staff could not locate us in their computer database.On our last visit on February 25,2018,the clerk could not locate our information again,and again,for about seventh time asked to fill out a new form.As this issue is repetitive with our each visit I became concerned about how our personal information is maintained and safeguarded.In this time and age,when even minors are subject to identity theft and often times a kidnappings,having personal information floating around with no apparent security measures in place is a serious concern for parents.When I asked how our information is maintained,clerk could not answer this questions and insisted that we fill out a new form,stating that it is for our safety!While the form is purely a liability disclaimer which states that Everlandplay assumes no responsibility for safety of children!When I declined,she spoke with a manager and denied us entry.The clerk declined to provide her name motivating this with the fact that since we would not provide our information she will not provide hers!What is more disturbing, is while we waited, many patrons were admitted without being asked their names or telephone numbers and were simply let in upon paying admission charge, this demonstrates an obvious discrimination to me and my daughter, who stood there all this time confused and in tears, she kept asking why everybody were allowed to come in and play and she was not, is it because she did not speak English?Attempts to reach upper management failed with my calls never returned or being hang up on by the staff. eedless to say, we left to never return and went across the street to a Playground with courteous personnel and safety policies centered on child's wellbeing.Also,I will be filing a complaint with appropriate Consumer Protection Offices.

Private party disaster. This is what happened to our family.. We have been going to Everland play for years! I have hosted 3 parties (2 private parties and one regular) this last private party (11-8-15) was just awful everything that could have gone wrong did. The staff was late to opening the store. The party was scheduled to start at 10am staff was scheduled to be there by 9:30 and did not get there till 10am. Everything was running behind. Pizza was running late so everything was pushed back. The staff started to take down my daughters party when she was still doing cake bc they needed to set up for another party. Not my problem you where late and pizza was late. The staff is supposed to handle setting up and taking down. They did not set up our party all the way my husband and I had to do some of it (bc they where busy playing catch up and getting balloons ready for another party after mine) the mangers on duty never came and apologized for any of the issues. We ended up having to load up everything (once again bc they where too busy) there private parties start at $597.00 for the weekends. I accept for that kind of money that they have there stuff together. We have spoken with the owner he has guaranteed that if we have another party there everything will go as planned and has apologized for everything big waste of money since this party was a mess and I can't get that time back to enjoy my daughters birthday party) . Would have been nice if he would have offered us a discount or refunded some of our money since everything went wrong. I feel as though I missed out on everything at the party bc I was running around trying to get everything done since the stuff was to busy. We only had one amazing staff member and he really stepped up and tried to do all he could to help us so thank you Nick. Just a heads up for anyone thinking about having a birthday party at Everland Play.. Not worth your time or money.