Transitowne Dodge Chrysler

I recently bought a used car from this dealer. What a nightmare. There were a few things on the car that needed to be fixed, the hood needed to be painted, it was a platinum pearl color, instead of painting it in house they sent it out and it came back with clear coat painted over the base..no pearl...so I had to bring it back. Then I decided to have the quarter panel fixed as well because it was showing signs of rust underneath..once again, I ended up going back because the color did not match. But what really gets me? Is they told me they checked the air conditioning and changed the oil, they DID NOT. How do I know? On my way to Randolph one hot day my air was blowing warm all day!! So I took it to my boyfriend's shop and he charged the air conditioner. It worked instantly and has been ever since, that was over a month ago. Also, today..I went to change my oil, forgoing my "free oil change" due to the fact that nobody charged my air when they said they did, low and behold..It looks like the original AC DELCO oil filter that came with the car, was still on the car! The oil was BLACK ( blacker than usual 3000 mile used oil) Lord knows the last time this car has had an oil change! The best part is when I called the company the service person told me my oil was black because my car was an older vehicle and it had a 111,000 miles on it. LOL I have been around cars my whole life, I am not an idiot, it shouldn't be THAT BLACK after 3000 miles between oil changes! I had a Mazda that had a 145,000 miles on it and the oil was never that black between oil changes especially using synthetic oil. I am extremely disappointed in this dealership and it's unethical practice's. The two stars I gave you are for Scott your body guy who did a fantastic job correcting those mistakes with the paint. Thanks Scott. I tried to call the company about the issues with the air conditioner. Nobody ever called me back. So this is my rant. Like it, don't like it, I don't care. It is the truth.

***WARNING: I will again reiterate.....DO NOT go to Transit Towne Dodge for any thing....service or purchasing new or used vehicles....they are useless crooks who will screw over anyone. This is pretty much the same for the other Transit Town dealerships as well, from what I've been told.***

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WARNING: If your are considering buying a new or used vehicle, do NOT patronize Transit Towne Dodge....the sales people are truly unknowledgeable as well as the pieces of crap in the service area. I took my vehicle in for a recall on the high-pressure power steering hose. The vehicle sat untouched for over a week because the incompetent fools in the service dept. never ordered the part when promised. When I finally got the car back, the hood was improperly closed because the morons forgot to put the air cleaner housing back properly. On my way home, the car began running very poorly and wanted to stall (the "service" light came on).....I had no choice to take it home because it was later on a Saturday afternoon. Upon getting it home, I checked it with the OBDII scanner and it was a code for the EGR. I then discovered that the piece of s**t mechanic never hooked the EGR system back up (wires & lines were left unplugged & un-mounted). The next day I discovered a puddle under the car and found that while they were installing the high-pressure hose, they broke one of the small metal lines on the rack & pinion. On that Monday, I called Transit Town and they had me bring it back to them. They put it on the lift and then told me that the mechanic who did the work didn't break the line. They absolutely did break it as it was right near where the other line connected (probably a wrench hit it while removing the old hose). So, they said I could spend about $1300 to have a new rack & pinion installed or I was out of luck. So I left with a car that was worse than when it was brought in in the first place. The parts manager & the service manager were actually very rude. I will NEVER do business with them ever again and will do my best to educate people about never doing business with them either. I even called back the Dodge Recall Hotline and explained to them what happened. They tried to get a hold of Transit Towne and they refused to answer the phone. The recall center told me that they would be black-listed in their dealer books. Bottom line is I was f**ked and I didn't enjoy it. I also know of some people who bought cars from them over the years and had lots of other problems with them. Unfortunately for me, it was too late when I found this out. Don't make the same mistakes....Stay away from them.....they are crooks!!!

P.S.--I would recommend staying away from all the Transit Towne dealers as I have since heard that they pretty much function the same way. Customer service is non-existent. They scam & cheat their customers anyway they can!!! The BBB has a lot of complaints arising from the Transit Towne dealerships! Their ads say "Trust Transit Towne" .................What they actually mean is: Don't Trust Transit Towne!

Unreal - bought out a lease with less than $5,000 balance and charged me over $16,000, plus paid the leasing bank that much. Well worth over $5,000 was a 2014 model which I could have kept or sold for a profit. Everything was rushed and not explained (who has questions when nothing is explained?) and now no return phone calls or email. Will file with Better Business Bureau and the State Comptroller's Office.

This place has the worst phone skills,leave messages and they Don' t call you back. Sales and finance departments Don't know what each other is doing, how do they stay in business. I was being helped on a vehicle and they sold it out from under me, real nice!

If I could give less than a star, I would. What a horrible experience. Too bad, I was ready to order a new vehicle too. Unfortunately they didnt have exactly what I wanted on their lot, and if I wasnt going to buy it last night, the salesman didnt want to give me the time of day. Thats ok, plenty of other Chrysler / Dodge dealerhsips in WNY. I'll NEVER go back to this place again. If you like unhelpful, unfriendly, pushy salespeople trying to make every last buck for themselves, this place is for you! Good Luck!

NEVER DELIVERED VEHICLE. LOST TIME FROM WORK. OWNER TOM COLLINS IS A COMPLETE IDIOT. CALLED CHRYSLER ON THE DEALERSHIP AND GOT THE TRUCK FOR LESS MONEY AT ANOTHER DEALERSHIP AND FLATBED DELIVERY TO MY HOUSE. SALES MANAGER AT WEST SENECA , MANCOUSO, A COMPLETE UNPROFESSIONAL MANAGER. HOPE THIS HELPS IN YOUR DECISION. GOOD LUCK