Cricket Wireless

Cricket owns this store, it is not a franchised location, but, you still have to go back to this store with any problems even if you pass 4 others on the way.
After buying a replacement phone it was not working so all the way back to get told I must be doing something wrong (I charged it 10pm until 2pm and still not 93%, 30 minutes later at the store it lost 40% of its charge). I kept hearing about how I must have done something wrong.
Then, the 2 times I was in the store I told them I wanted to change to their new plan and needed a phone that could be used as a hotspot. Both times the employees neglected to tell me this could not be done with this phone.
But, of course, even though Cricket has a 7 day "not satisfied" policy, they couldn't change the phone at the store by my house..
So, off to this store a 3rd time, 30 min each way. Got a different phone But, the phone was defective - completely freezes while charging So, I knew the store hours from the door. Arrived 30 minutes before closing time and the store is locked up.
I called Cricket, even though it is a corporate owned store they didn't care, they refused to say anything other than if I didn't want to drive back I could just wait until the seven day return time was up, send it back to them under the warranty, they would send me a refurbished phone in 6-8 weeks. When asked why they couldn't send me a new phone to my house and a mailer to return this one or send one to the store by my house, they said this would screw up inventories.
This makes no sense, you send them a phone, they send mine back.
So, Cricket will sell you anything, not listen to your needs, then screw you on return policies by making you drive past 4 other stores to get to the one you bought it from. This particular store also kept taking my phones away before transferring contacts and data, telling me I need to download that from "the cloud". They are that lazy?
Cricket service promised me a call back this morning, still no call.