Aqua America Inc

Repeating outages, boil water warnings, customer service representatives not contacting maintenance crews after repeated calls to service center, poor water flow, high billings for water, all add up to a pathetic company that really does not care about anything but milking the customer dry of money. This has been going on for years but the politicans protect this company.

Premium water prices for third world supply.

Aqua America water company in a nutshell does not care about their customers ! This company deserves a - 25 stars ! I recently signed on with them as there is no other company in my area. Unfortunately, I had to deal with their customer service representatives who are unprofessional, untrained and foul mouth. Customer service representatives are supposed to represent a company. Don't waste your time calling them just file a complaint with the Water Utility Commission. If you have an option to pick another company I highly recommend it. One can only pray that they get a competent CEO who will implement changes so that the customer service representative representing their company can show the customers the respect they deserve. Unfortunately this company has yet to realize that without customers they would not have a job.

Nobody home for an entire month, how does your bill double? I called regarding Aqua coming out to investigate any leaks that are not obvious to me. Never got a chance to ask this question, as the customer service representative informed me rudely they any leaks are my problem and Aqua will NOT investigate. Also informed me that there was no decrease in my bill during the months nobody was home. I must have been using water from California! Rudest customer service rep I have ever dealt with. It is unfortunate that in Delaware County and the surrounding area that this is the only water company available. I would switch companies in a minute,just due to the unprofessionalism of the customer service representatives. She would not allow me to speak to a supervisor and when I requested that I was hung up on. My return call resulted in another customer service representative just as rude. The second rep told me there was no supervisor available and I had no good reason for requesting one anyway!! I HATE this company!!!

Aqua customer service reps are DISGUSTING,RUDE,IGNORANT,and 100% UNPROFESSIONAL. If i could change my water company i would but they are the only water company in this Delco area. Actually i give them NO STARS

Aqua customer service reps are horrible, have no respect for people and their situations. They shut off my water for a past due bill of $126. I never received a shut off notice letter. They claimed they sent one but bill that have said payment due date is August 3, 2015. I can pay the $126, but the want me to pay them $50 reconnection fee plus $85 deposit fee. I told them that I am unemployed right now and I children in the home. I have a child with a medical conditions that require to have water in the home.They told me they are going to fax a paper of medical necessity to my child doctor for the doctor to fill out and send back to them. I did as they requested the doctor filled out the paper and faxed right back to them. I called them back they told me it takes 24hr to process. I called the next day nothing, they can't even verify if it was received or not. Now today is Friday my doctor office is closed, that disrespectful customer service representative told it's still not there, my doctor has to fax it again. I have been calling them every day since Tuesday. Now I have to wait until Monday and they don't care because they water in their home. Water is a basic needs it's not fair that companies like Aqua water can overcharge people and get away with it and then asking for more money that people don't have. That's why they stay rich and the poor stay even poorer because they are sucking the life out of the poor. I loose respect for those companies that provides basic needs services to people, they play God with people lives.

unemployed for 18 months; have wife, 3 children and an 8 month old grandchild living with me; paid almost $200 last week to avoid water shutoff, got told yesterday I owe another $112 within 2 days or will have water shut off...said I was not eligible for hardship payment schedule because I work part time (to keep my house and buy food) and if they don't have the money by midnight the day Friday, the water gets shut off